I want to get rid of the long ticketnumbers with many zero's.
So in our testenvirement I've changed the Ticket::NumberGenerator to AutoIncrement
And set the Ticket::NumberGenerator::MinCounterSize to 3.
The Ticket::Hook stays the same: Ticket#
New created tickets are genereted with the shorter ticket number.
But if I get a relply on old tickets, the system isn't recognizing the ticketnumber and creates a new ticket.
Is this normal behavior and do I live with this in the time of transition?
![Laughing :lol:](./images/smilies/icon_lol.gif)
Or is it an configuration error and should my system recognize the old ticket names?
I use OTRS 3.3.14