[Solved] Disable auto responses to Nagios notifications

[robcar]

Hello,
I have implemented OTRS and SystemMonitoring package and everything seems fine.
I would like to avoid having OTRS auto-responding to Nagios notifications.
How can I prevent only those auto-responses to Nagios from being sent? 'Normal' humans opening tickets should continue to receive them instead.
Thank you
--
rob

[RStraub]

Go to Admin-Postmasterfilter and create a new item:

Filter on the address "From -> .*@YourNagiosAdress.com"

Set header:
"X-OTRS-Loop -> 1"

[robcar]

Thanks!
Seems just what I was looking for. I've already implemented the mail filter. Now I'm going to wait for the next Nagios notification and see if the filter works as expected.

[robcar]

Confirmed, works as expected.
Problem solved, thank you.

[RStraub]

Very much welcome