TICKET : custom presentation

[antonovph]

Hello,

I wanted to personalize each new ticket (client form) to the selected theme.

For example: MAIL - there will be a number of points to check and fill the boxes. TELEPHONY - another presentation.

I actually saw that we could add the dynamic fields and link to the ticket in Frontend :: Customer :: Ticket :: ViewNew [/ b] then in
Ticket :: Frontend :: CustomerTicketMessage ### DynamicField [/ b].

However in this section can not be treated as the overall presentation of the ticket. I have not also found the "New ticket model" or something like that.

Do you have any idea how to please? (If it's possible)

Thank you.

[alexus]

Try our Radiant Custmer Portal - http://demo.radiantsystem.com/otrs/customer.pl
We developed advanced templates feature based on Service<->Type selection. You can design ticket creation form as you need.