Hello
I want to link a template with a status.
For example if i reply to a customer with the template "test_close", the field of the state of the ticket will automaticaly filled to "closed".
It's possible to do this ?
Thanks
Link Template and state
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reneeb
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Re: Link Template and state
Not with stock OTRS. There is a feature addon from xxx and I have a commercial addon as well...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: Link Template and state
ok thanks 