Good day!!
I'm newbie in using OTRS,
Can statistics possibly generates the contents of rich text editor which is labeled as text when creating a ticket, when an agent generates all raw data?
Because I can't find the word rich text or body(text) in attributes to be printed when editing the raw data.
Please help me to figure out this one. If it really possible to generates it. It would be a great help.
Thanks in advance!
