evaluation ticket | Avaliação de chamado

[romariormr]

en_us
The OTRS offers for the customer who opens the call option to evaluate the call and close the call.
If so , how do I deploy ?
If not : have another alternative?

pt_br
O OTRS oferece para o cliente que abre o chamado a opção de avaliar o chamado e fechar o chamado.
Se sim: como faço para implantar ?
Se não: tem outra alternativa ?

[alexus]

We resolve similar task in two ways:
1. HTML notification + PostMasterFilter for predefined in mailto-links

Code: Select all

<table align="center" border="0" cellpadding="0" cellspacing="0" width="100%">
										<tbody>
											<tr>
												<td style="font-size: 0;line-height: 0;" width="4%">&nbsp;</td>
												<td style="padding: 2% 0; font-family: sans-serif; font-size: 15px; line-height: 1.3; colour: #666666; text-align: center;" valign="top" width="28%"><img align="center" alt="Smile :)" border="0" src="http://....smile-big.png" width="150" /> Solved perfect<br />
												<br />
												<br />
												&nbsp;
												<table align="center" border="0" cellpadding="0" cellspacing="0" width="100%">
													<tbody>
														<tr>
															<td style="border-radius: 3px; background: #27ae60; text-align: center;"><a href="mailto:support@company.local?subject=Done [Ticket%23<OTRS_TICKET_TicketNumber>] " style="background: #27ae60; border: 15px solid #27ae60; padding: 0 10px;color: #ffffff; font-family: sans-serif; font-size: 15px; line-height: 1; text-align: center; text-decoration: none; display: block; border-radius: 3px;"><strong><!--[if mso]>&nbsp;&nbsp;&nbsp;&nbsp;<![endif]-->Excellent<!--[if mso]>&nbsp;&nbsp;&nbsp;&nbsp;<![endif]--></strong> </a></td>
														</tr>
													</tbody>
												</table>
												</td>
												<td style="font-size: 0;line-height: 0;" width="4%">&nbsp;</td>
												<td style="padding: 2% 0; font-family: sans-serif; font-size: 15px; line-height: 1.3; colour: #666666; text-align: center;" valign="top" width="28%"><img align="center" alt="Neutral :|" border="0" src="http://...../meh-big.png" width="150" /> Solved normal
												<table align="center" border="0" cellpadding="0" cellspacing="0" width="100%">
													<tbody>
														<tr>
															<td style="border-radius: 3px; background: #f1c40f; text-align: center;"><a href="mailto:support@company.local?subject=Dissatisfied [Ticket%23<OTRS_TICKET_TicketNumber>]" style="background: #f1c40f; border: 15px solid #f1c40f; padding: 0 10px;color: #ffffff; font-family: sans-serif; font-size: 15px; line-height: 1; text-align: center; text-decoration: none; display: block; border-radius: 3px;"><strong><!--[if mso]>&nbsp;&nbsp;&nbsp;&nbsp;<![endif]-->Satisfied<!--[if mso]>&nbsp;&nbsp;&nbsp;&nbsp;<![endif]--></strong> </a></td>
														</tr>
													</tbody>
												</table>
												</td>
												<td style="font-size: 0;line-height: 0;" width="4%">&nbsp;</td>
												<td style="padding: 2% 0; font-family: sans-serif; font-size: 15px; line-height: 1.3; colour: #666666; text-align: center;" valign="top" width="28%"><img align="center" alt="Frown :(" border="0" src="http://..../frown-big.png" width="150" /><br />
												Returned<br />
												<br />
												&nbsp;
												<table align="center" border="0" cellpadding="0" cellspacing="0" width="100%">
													<tbody>
														<tr>
															<td style="border-radius: 3px; background: #c0392b; text-align: center;"><a href="mailto:support@company.local?subject=Declined [Ticket%23<OTRS_TICKET_TicketNumber>]" style="background: #c0392b; border: 15px solid #c0392b; color: #ffffff; font-family: sans-serif; font-size: 15px; line-height: 1; text-align: center; text-decoration: none; display: block; border-radius: 3px;"><strong>Bad</strong> </a></td>
														</tr>
													</tbody>
												</table>
												</td>
												<td style="font-size: 0;line-height: 0;" width="4%">&nbsp;</td>
											</tr>
										</tbody>
									</table>

2. Normal closing + Survey.