Solution Time longer than one set

Moderator: crythias

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Riluin
Znuny newbie
Posts: 5
Joined: 14 Apr 2016, 16:11
Znuny Version: 3.3.9

Solution Time longer than one set

Post by Riluin »

Hello,

I have problem with 'Solution Time' of my tickets. I have set a SLA with 'Escalation-solution time' of 40 hours for everyone of my tickets ( 40 hours counted in business hours, 8h per day).
However when I control the 'Solution Time' of a ticket in the 'Queue View' I can find time about '73 hours' ( as in the screenshot).
How is it possible?
I need tickets to escalate with the period I set.. how can I do this?

Thank you,
Riluin
Otrs 3.3.9
Riluin
Znuny newbie
Posts: 5
Joined: 14 Apr 2016, 16:11
Znuny Version: 3.3.9

Re: Solution Time longer than one set

Post by Riluin »

I hadn't upload the screenshot. Here it is
Screenshot.png
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Otrs 3.3.9
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