Need FormID! | Cant' insert hard disc images on Article's Ticket Process

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pazt
Znuny newbie
Posts: 18
Joined: 06 Mar 2016, 21:06
Znuny Version: 5.0.22
Real Name: Thiago Paz
Company: Landis+Gyr

Need FormID! | Cant' insert hard disc images on Article's Ticket Process

Post by pazt »

Hello,

I get an error when embedding image when creating a Process Ticket. It's just happen on /otrs/customer.pl. In /otrs/index.pl works well.


Image

Someone can help me, please?
PazT

OTRS 5.0.22 | ITSM 5.0.22 | Ubuntu 16.04 LTS | MySQL 5.7
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Need FormID! | Cant' insert hard disc images on Article's Ticket Process

Post by RStraub »

Do you have customized templates?

The FormID is a random string that the perl module generates and inserts into the html-page. The reason is, that you don't accidentially submit the same frame twice.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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