Updating OTRS 5

[Ralph]

Since I cannot find it in the OTRS 5 admin manual or on the release notes pages I thought I'd ask here.

I am running Centos7, MariaDB and OTRS 5.0.6-01. I'd like to upgrade to 5.0.7-01.

Do I simply yum install this package and then perform a config rebuild (bin/otrs.Console.pl Maint::Config::Rebuild) as written in the release notes page (https://www.otrs.com/release-notes-otrs ... h-level-7/)? Or are there more steps I should perform, like stopping certain services etc.?

[coolmf]

Upgrade instructions here: http://otrs.github.io/doc/manual/admin/ ... ading.html
Note this passage in the manual.

Within a single minor version you can skip patch level releases if you want to upgrade. For instance you can upgrade directly from OTRS 5 patchlevel 2 to version 5 patchlevel 6. If you need to do such a "patch level upgrade", you should skip steps 6, 10, 11, 14, 17 and 18.

They could have marked it better in the manual

[jjurkus]

This is what I do, stop the OTRS daemons, postfix and apache. Update via yum, run the update scripts, and start everything again.

Code: Select all

# su -c "/opt/otrs/bin/otrs.Daemon.pl stop ; /opt/otrs/bin/Cron.sh stop" -s /bin/bash otrs ; systemctl stop httpd postfix
# yum install ./otrs-5.0.7-01.noarch.rpm
# su -c "/opt/otrs/bin/otrs.Console.pl Maint::Config::Rebuild" -s /bin/bash otrs ; su -c "/opt/otrs/scripts/DBUpdate-to-5.pl" -s /bin/bash otrs
# systemctl start httpd postfix ; su -c "/opt/otrs/bin/otrs.Daemon.pl start ; /opt/otrs/bin/Cron.sh start" -s /bin/bash otrs

[Ralph]

This is what I do, stop the OTRS daemons, postfix and apache. Update via yum, run the update scripts, and start everything again.

Code: Select all

# su -c "/opt/otrs/bin/otrs.Daemon.pl stop ; /opt/otrs/bin/Cron.sh stop" -s /bin/bash otrs ; systemctl stop httpd postfix
# yum install ./otrs-5.0.7-01.noarch.rpm
# su -c "/opt/otrs/bin/otrs.Console.pl Maint::Config::Rebuild" -s /bin/bash otrs ; su -c "/opt/otrs/scripts/DBUpdate-to-5.pl" -s /bin/bash otrs
# systemctl start httpd postfix ; su -c "/opt/otrs/bin/otrs.Daemon.pl start ; /opt/otrs/bin/Cron.sh start" -s /bin/bash otrs

Worked like a charm, thanks!

@coolmf, thank you too for the reference.

[root]

I recommend to concatenate the command with && instead of ;
The difference is describe in the bash manual

TL'DR: && continues only if the command succeeded, ; will continue always

[Ralph]

I recommend to concatenate the command with && instead of ;
The difference is describe in the bash manual

TL'DR: && continues only if the command succeeded, ; will continue always

Thanks for the additional feedback.

[Ralph]

I noticed that if I do the upgrades certain settings get 'reset'. For example within a ticket view I put all the 'button' on the front instead of having a pulldown menu.

So I'll have to go to Frontend::Agent::Ticket::MenuModule and adjust the ClusterName for each item. The same goes for enabling 'state changing' when adding a note to a ticket.

I use this upgrade code:
# su -c "/opt/otrs/bin/otrs.Daemon.pl stop ; /opt/otrs/bin/Cron.sh stop" -s /bin/bash otrs ; systemctl stop httpd postfix
# yum install ./otrs-5.0.7-01.noarch.rpm
# su -c "/opt/otrs/bin/otrs.Console.pl Maint::Config::Rebuild" -s /bin/bash otrs ; su -c "/opt/otrs/scripts/DBUpdate-to-5.pl" -s /bin/bash otrs
# systemctl start httpd postfix ; su -c "/opt/otrs/bin/otrs.Daemon.pl start ; /opt/otrs/bin/Cron.sh start" -s /bin/bash otrs

(going to use && instead of ; next time)

[Ralph]

Anyone that can help with my question above?