Hello I would like see only ticket available in my queues.
Now I see something like that "all tickets /available tickets" in list my queues.
Can I only see available tickets?
queues view only ticket available
Moderator: crythias
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Re: queues view only ticket available
What is you definition of 'all tickets' and 'available tickets'?
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Re: queues view only ticket available
All tickets are unlocked and locked
Available tickets are only unlocked
I woud like see only unlocked ticket like queue Allegro-Info:
http://postimg.org/image/5wzhw3dj5/
Available tickets are only unlocked
I woud like see only unlocked ticket like queue Allegro-Info:
http://postimg.org/image/5wzhw3dj5/
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Re: queues view only ticket available
AFAIK, this is not possible by configuration.czeri wrote:
I woud like see only unlocked ticket like queue Allegro-Info:
http://postimg.org/image/5wzhw3dj5/
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: queues view only ticket available
Ok thank's I thought that I can change in settings
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Re: queues view only ticket available
let me know if you need to add more filters on views
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Re: queues view only ticket available
Hi,
I want to know if I can disable "available tickets" option, to have only "All tickets" in queues view.
Thanks!
I want to know if I can disable "available tickets" option, to have only "All tickets" in queues view.
Thanks!
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- Znuny expert
- Posts: 155
- Joined: 04 Aug 2014, 23:59
- Znuny Version: 3.3.8
- Real Name: Roberto A. Valdomir
Re: queues view only ticket available
Yes you can by code. You can comment this menu in .pm files
Roberto A. Valdomir
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir
----------------------------------------------------------------------------------------
OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir
----------------------------------------------------------------------------------------
OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365