Switch to Customer
Moderator: crythias
Switch to Customer
I just upgraded from OTRS 3.2 to v3.3.8 - I can no longer "Switch to Customer". When I click on the "switch to customer" link it simply takes me to the Customer Login Page. Anyone else experience this issue? I would appreciate any help in troubleshooting this problem. Thanks
OTRS 3.3.8 on CentOS 6.5 with MySQL database
Re: Switch to Customer
solution (that worked for me):
navigate to to Admin section sysconfig-->core
Set "SwitchToCustomer" to NO and save settings. Then change it back to YES and save settings.
navigate to to Admin section sysconfig-->core
Set "SwitchToCustomer" to NO and save settings. Then change it back to YES and save settings.
OTRS 3.3.8 on CentOS 6.5 with MySQL database
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RomanSzabados
- Znuny newbie
- Posts: 1
- Joined: 29 Apr 2016, 14:21
- Znuny Version: 5.0.9
- Real Name: Roman Szabados
- Company: Maxi IT, s.r.o.
Re: Switch to Customer
This is a rather old thread, but i had the same problem with a different solution.
My OTRS is configured to serve on "/" rather than on "/otrs". It seems logical now, but before i had my "ScriptAlias" set to "/". Everything except "Switch to Customer" worked fine... The switch to customer link took me only to the login window after a redirect... And i have noticed this:
<IP> - - [29/Apr/2016:14:15:17 +0200] "GET /index.pl?Action=AdminCustomerUser;Subaction=Switch;ID=Demo;ChallengeToken=somestring;;OTRSAgentInterface=somestring HTTP/1.1" 302 6101 "https://hostname/index.pl?Action=AgentC ... somestring" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:46.0) Gecko/20100101 Firefox/46.0"
<IP> - - [29/Apr/2016:14:15:19 +0200] "GET //customer.pl HTTP/1.1" 302 508 "https://hostname/index.pl?Action=AgentC ... somestring" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:46.0) Gecko/20100101 Firefox/46.0"
<IP> - - [29/Apr/2016:14:15:19 +0200] "GET /customer.pl?Action=CustomerTicketOverview;Subaction=MyTickets HTTP/1.1" 200 4388 "https://hostname/index.pl?Action=AgentC ... somestring" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:46.0) Gecko/20100101 Firefox/46.0"
It works now after setting the "ScriptAlias" set to "".
My OTRS is configured to serve on "/" rather than on "/otrs". It seems logical now, but before i had my "ScriptAlias" set to "/". Everything except "Switch to Customer" worked fine... The switch to customer link took me only to the login window after a redirect... And i have noticed this:
<IP> - - [29/Apr/2016:14:15:17 +0200] "GET /index.pl?Action=AdminCustomerUser;Subaction=Switch;ID=Demo;ChallengeToken=somestring;;OTRSAgentInterface=somestring HTTP/1.1" 302 6101 "https://hostname/index.pl?Action=AgentC ... somestring" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:46.0) Gecko/20100101 Firefox/46.0"
<IP> - - [29/Apr/2016:14:15:19 +0200] "GET //customer.pl HTTP/1.1" 302 508 "https://hostname/index.pl?Action=AgentC ... somestring" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:46.0) Gecko/20100101 Firefox/46.0"
<IP> - - [29/Apr/2016:14:15:19 +0200] "GET /customer.pl?Action=CustomerTicketOverview;Subaction=MyTickets HTTP/1.1" 200 4388 "https://hostname/index.pl?Action=AgentC ... somestring" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:46.0) Gecko/20100101 Firefox/46.0"
It works now after setting the "ScriptAlias" set to "".