Templates at activity dialog article

[akosarko]

Helo!

I have to make a process activity dialog, in which an agent can make a note by using templates.
I created some templates, and attached to thw queues.
After i placed an article(note-internal) on the activity dialog, the template choice "TextTemplate" field doesnt appear. Is it possible, to make article using templates on an activity dialog?
If i select Communication/Note on a ticket, the templates appear and can be selected.

Does anyone know, how to display templates on an AD's article?

Thanks,
Ákos