I migrate old otrs (1.3.3) to new wersion (2.3.4).
During migration process I change DB server from Postgres to MySql.
First I create all DB structure (in version 1.3.3) on new server then move all data.
Next on new server I install otrs in version (2.3.4), and make db update by successive run DBUpdate scripts.
In next step i Configured Ldap module (Customer::AuthModule::LDAP and CustomerUser - LDAP Backend).
Ldap authentication and geting data works fine - customers can login to otrs using domain logins and passwords.
And on the end I run DBUpdate-to-2.3.pl
DBUpdate-to-2.3.pl during work display errors like:
Message: No UserLogin found for '3995'!
All otrs works good (customers can creating tickets and ticket can serve).
But i have smal problem, and I can't resolve it.
If customer login to otrs and review old tickets (migrated tickets), on right site (right box) of screen under mail adres, see list with number (probably user id).
That same problem appper during review old tickets in agent site.
When I open old ticket (in agent module - right box - ticket status) i see all data:
Code: Select all
Status: new
Priority: 3 normal
Queue: adm_task
Update Time:
-550 h. 52 min.
13.05.2009 15:22
Solution Time:
-550 h. 52 min.
13.05.2009 15:22
Customer ID: xxx@xxx.xx
3897:
3897
3897:
3897
3897:
3897
3897:
3897
3897:
3897
3897:
3897
3897:
3897
3897:
...
When I open old ticket in log lile appeer that information:
Code: Select all
Fri Jun 5 13:27:13 2009 notice OTRS-CGI-10 Panic! No UserData for user id: '3322'!!!
Fri Jun 5 13:27:13 2009 error OTRS-CGI-10 No UserLogin found for '3322'!
Fri Jun 5 13:27:13 2009 error OTRS-CGI-10 Found no TypeID for 3322!
Fri Jun 5 13:27:13 2009 error OTRS-CGI-10 Found no TypeID for 3322!
Fri Jun 5 13:27:13 2009 error OTRS-CGI-10 No UserLogin found for '3322'!I have no idea how it resolve.
Best regards
Piotr Knysz