Is it posibble to add this field in agent interface? When I'm scrolling my tickets?
Unit time/Accounted time
Moderator: crythias
Unit time/Accounted time
Hello
Is it posibble to add this field in agent interface? When I'm scrolling my tickets?
Is it posibble to add this field in agent interface? When I'm scrolling my tickets?
Last edited by Kris1992 on 09 May 2016, 15:14, edited 1 time in total.
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wheelshot
- Znuny expert
- Posts: 188
- Joined: 15 Dec 2014, 20:49
- Znuny Version: 4.0.24
- Location: QC, Canada
Re: Unit time/Accounted time
Thought it was there by default...
You can have a look at the config for that field in Ticket -> Frontend::Agent.
You can have a look at the config for that field in Ticket -> Frontend::Agent.
Re: Unit time/Accounted time
In Ticket -> Frontend::Agent. I can't see anything what will help in this case 
any ideas? I want to see 'Accounted time' in ticket list is it possible?
any ideas? I want to see 'Accounted time' in ticket list is it possible?-
wheelshot
- Znuny expert
- Posts: 188
- Joined: 15 Dec 2014, 20:49
- Znuny Version: 4.0.24
- Location: QC, Canada
Re: Unit time/Accounted time
My bad. I read it wrong. Thought you meant in the ticket creation or updates.
I tried adding "AccountedTime" field in the Sysconfig Ticket -> Frontend::Agent::Dashboard and its not working so either its the wrong field name or it aint implemented.
You could have a look at that addon https://www.cape-it.de/en/products/otrs ... nting.html maybe its something that would ease your pain.
Else than that, I remember seeing somewhere that there are some places that time accounting is disabled cause in Germany the link between accounted time and a specified worker is forbidden so its disabled in config but cant find the place where it is anymore.
I tried adding "AccountedTime" field in the Sysconfig Ticket -> Frontend::Agent::Dashboard and its not working so either its the wrong field name or it aint implemented.
You could have a look at that addon https://www.cape-it.de/en/products/otrs ... nting.html maybe its something that would ease your pain.
Else than that, I remember seeing somewhere that there are some places that time accounting is disabled cause in Germany the link between accounted time and a specified worker is forbidden so its disabled in config but cant find the place where it is anymore.