Strange Error Message in Activity Dialog

[dstover]

I am using Process Management and putting together an Activity Dialog form. When submitting, I keep getting the popup message "Error - Contact IT Support". Can someone tell me where this error originates? I have used grep to try to find it but no success.

Thanks very much for any info...Dan.

[root]

Did you checked the otrs log and the webserver error_log?

[dstover]

Yes. I have checked both and have not found any reference that is obvious to me. I just wondered if this was some kind of standard message that would crop up under certain circumstances. I am in the AgentTicketProcess module and am adding debugging statements.

Any further information would be appreciated. Thanks...Dan.

[wurzel]

Hi,

maybe you can follow your error message "Error - Contact IT Support" and ask your IT Support if they can publish the log files.

Cheers
Flo

[dstover]

I am part of IT Support and have access to all of the log files. This message is not created by us but is something generated from OTRS.