Im having issues with emails from a company gmail domain, i already check the notifications (Daemon::SchedulerTaskWorker) the mail in there is root@localhost (default), every 10-15 minutes a new ticket is created with the subject Delivery Status Notification (Delay) / Delivery Status Notification (Failed) with this body:
This is an automatically generated Delivery Status Notification
THIS IS A WARNING MESSAGE ONLY.
YOU DO NOT NEED TO RESEND YOUR MESSAGE.
Delivery to the following recipient has been delayed:
mailer-daemon@googlemail.com
Message will be retried for 2 more day(s)
Technical details of temporary failure:
Google tried to deliver your message, but it was rejected by the server for the recipient
domain googlemail.com by gmail-smtp-in.l.google.com. [2607:f8b0:400d:c04::1b].
The error that the other server returned was:
450-4.2.1 The user you are trying to contact is receiving mail at a rate that
450-4.2.1 prevents additional messages from being delivered. Please resend your
450-4.2.1 message at a later time. If the user is able to receive mail at that
450-4.2.1 time, your message will be delivered. For more information, please
450-4.2.1 visit
450 4.2.1 https://support.google.com/mail/answer/6592 g143si6226217qhc.45 - gsmtp
----- Original message -----
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=akzio-cl.20150623.gappssmtp.com; s=20150623;
h=mime-version:subject
precedence:auto-submitted:message-id:to:organization:from;
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X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=1e100.net; s=20130820;
h=x-gm-message-state:mime-version:subject
precedence:auto-submitted:message-id:to:organization:from;
bh=5/wd0dTeByH+yLglP09RVRiO4jSngtSurvi47pgphGs=;
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X-Gm-Message-State:
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X-Received: by 10.55.101.82 with SMTP id z79mr25878537qkb.105.1462904427410;
Tue, 10 May 2016 11:20:27 -0700 (PDT)
Return-Path: <ticket@akzio.cl>
Received: from Citizen.akzio.cl ([190.196.66.190])
by smtp.gmail.com with ESMTPSA id m129sm1497930qkb.22.2016.05.10.11.20.25
for <mailer-daemon@googlemail.com>
(version=TLSv1/SSLv3 cipher=OTHER);
Tue, 10 May 2016 11:20:25 -0700 (PDT)
MIME-Version: 1.0
Subject: [Ticket#0100078] OTRS - Nuevo ticket creado : Delivery Status
Notification (Failure)
X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/)
X-Mailer: OTRS Mail Service (5.0.
Date: Tue, 10 May 2016 14:20:24 -0400
Precedence: bulk
X-Loop: yes
Auto-Submitted: auto-generated
Message-ID: <1462893624.183262.927988423.128.1@Citizen.akzio.cl>
To: Mail Delivery Subsystem <mailer-daemon@googlemail.com>
I know it's an error, but i can't fix it and a lot of new tickets are open beacuse of this. I've tried change the mail roo@localhost but the result is the same. All the notifications are working perfect. ¿Can you help me to fix this?
Thanks in advance,
El correo configurado en el OTRS funciona sin problemas para abrir tickets y enviar notificaciones, es sólo este error que no he logrado resolver.
Agradezco mucho su ayuda,