Error after updating - Modules::AgentTicketQueue not registered in Kernel/Config.pm

[andy17d]

I performed my otrs trial updates from version 3.2.17 to 3.3.15.
Unfortunately, after all, after logging panel Agent / Administrator message appears:

Code: Select all

Module Kernel::Modules::AgentTicketQueue not registered in Kernel/Config.pm!

Datails:

Backend ERROR: OTRS-CGI-10 Perl: 5.16.2 OS: linux Time: Wed Jun 8 12:57:38 2016 Message: Module Kernel::Modules::AgentTicketQueue not registered in Kernel/Config.pm! RemoteAddress: x.x.x.x RequestURI: /otrs/index.pl Traceback (7428): Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.15) Line: 778 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 

What could go wrong and how to fix it?

[reneeb]

Go to sysconfig and check in group "Ticket", subgroup "Frontend::Agent::ModuleRegistration" if the option for "###AgentTicketQueue" is active...

[andy17d]

Unfortunately, I could not even log. But I came to what was wrong.

It turned out that I ran the following commands as root and not the otrs.
bin/otrs.RebuildConfig.pl
bin/otrs.DeleteCache.pl