HTML Email Notification not clickable when adding non-default port to FQDN

[Andrew05151]

Hello,

I am having a problem that is driving me nuts. It is not a big deal, just a quality of life issue, but I would like to figure out why this is occurring.

I am using the newest OTRS Version and Patch Level, Apache is up to date. But I am running OTRS on port 6060.

Email Notifications work just fine if I leave the FQDN as just otrs.fqdn.com. The emails are signed with a URL to the Ticket which is clickable.

However the link is wrong as it does not include the port.

When I change OTRS FQD to otrs.fqdn.com:6060, the link is now accurate in the notification -- but it is no longer clickable! It is as if the <a href> has been stripped out. In fact, if I examine the element source from the email, it is in fact stripped out!

Any clue on why adding :6060 to the FQDN variable in OTRS would break the ticket notification link?

As a side note, I have tried manually adding the :6060 into the Ticket Notification Body instead of the FQDN variable - that does not work.

I also tried re-adding the <a href> into the Ticket Notification Body as well, but that also does not work.