Update customer in database

[Fverdirame]

hi guys,
is it possble update the customer of ticket directely from the database?

I tried:

Code: Select all

UPDATE ticket
SET customer_id='name@email.com', customer_user_id='name@email.com'
WHERE id = 324;

but nothing happened (I'm using otrs5)

Thanks for your help

[reneeb]

You shouldn't update the database directly, you should use the API instead (http://otrs.perl-services.de/docs/otrs/ ... icket.html -> TicketCustomerSet).