[Solved] Insufficient Rights after restore

[robcar]

As per thread viewtopic.php?f=62&t=32741,
after a system crash, which apparently erased all previous tickets, I did an in-place restore (with restore.pl).

The restore ran fine; now in Status view I can see the list of previous opened/closed ticket, but when I click on some of them I got:

Insufficient Rights
Message: We are sorry, you do not have permissions anymore to access this ticket in its current state.

And in the logs:

Tue Jun 28 09:33:42 2016 error OTRS-CGI-91 No such TicketID (1793)!
Tue Jun 28 09:33:42 2016 error OTRS-CGI-91 No such TicketID (1793)!
Tue Jun 28 09:33:42 2016 error OTRS-CGI-91 No such TicketID (1793)!
Tue Jun 28 09:33:42 2016 error OTRS-CGI-91 Need QueueID!
Tue Jun 28 09:33:42 2016 error OTRS-CGI-91 No such TicketID (1836)!
Tue Jun 28 09:33:42 2016 error OTRS-CGI-91 No such TicketID (1836)!

Can someone please help me?
thanks

--
rob

[robcar]

I followed this instructions and now everything seems fine

https://otrs.github.io/doc/manual/admin ... ading.html

More specifically:

Code: Select all

su - otrs -s /bin/bash
Password:

$ bin/otrs.Console.pl Maint::Config::Rebuild
Rebuilding the system configuration...
Done.

$ bin/otrs.Console.pl Maint::Cache::Delete
Deleting cache...
Done.