Ticket notification filters out images

[Laurens]

Hi

When we paste an image in the notification text window of an OTRS 5.0.4 installation using right click + paste, the screenshot is filtered out.
Also when we click "sourcecode" in the editor of it, paste the HTML of an image and then click "sourcecode" a second time to return the image HTML is also stripped out.

How can we remove this filter? We want to add images to a ticket notification.

Laurens

[jojo]

currently not possible (as notifications can not have attachments)

[Laurens]

And external hosted images? Not attached? So where the source if the image is on a webserver somewhere?

[jojo]

external images are a security risk and therefore forbidden

[root]

HI Laurens,

I use image w/ data url in OTRS 5 and it works. An image, here a folder, looks like this:

Code: Select all

<img src="data:image/gif;base64,R0lGODlhEAAOALMAAOazToeHh0tLS/7LZv/0jvb29t/f3//Ub/
/ge8WSLf/rhf/3kdbW1mxsbP//mf///yH5BAAAAAAALAAAAAAQAA4AAARe8L1Ekyky67QZ1hLnjM5UUde0ECwLJoExKcpp
V0aCcGCmTIHEIUEqjgaORCMxIC6e0CcguWw6aFjsVMkkIr7g77ZKPJjPZqIyd7sJAgVGoEGv2xsBxqNgYPj/gAwXEQA7" 
width="16" height="14" alt="embedded folder icon">

I add them in source code view and they are not stripped out (5.0.10).

hth, Roy