Dear OTRS team,
as OTRS is able to show Dynamic fields in CSV search results, it can do the same with printed output?
I've checked Frontend::Agent::Ticket::ViewPrint but didn't work for me (doesn't show DynamicFields in PDF output).
Any hint to point me in the right direction?
Thanks!
Diego
Show DynamicFields in PDF output
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diegospano
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reneeb
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Re: Show DynamicFields in PDF output
You have to enable the DynamicFields in the SysConfig option Ticket::Frontend::AgentTicketPrint###DynamicField
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diegospano
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Re: Show DynamicFields in PDF output
Thanks for your answer. I added it into Ticket → Frontend::Agent::Ticket::ViewPrint but I have no results (can´t find the key you mentioned). Just to clarify what I need: when I run a search, I can choose the output: csv, Excel, print or normal. Csv and Excel have all the columns I want (I added it in Ticket::Frontend::AgentTicketSearch###SearchCSVDynamicField). But I have no luck to get these columns in Normal or Print output.
Regards.
Regards.