Apache balancing

[guerrardguez]

Good Morning,

We are having trouble accessing the OTRS through apache with a node in standby, ie, active-passive node.

My configuration is:

<Proxy balancer://cluster_otrs>
       BalancerMember https://server1.domain.es/otrs timeout=300 keepalive=on route=node1
       BalancerMember https://server2.domain.es/otrs timeout=300 keepalive=on route=node2 status=+h
       ProxySet stickysession=OTRS
       ProxySet lbmethod=byrequests
</ Proxy>

     ProxyPass /otrs/ balancer://cluster_otrs/ nofailover=On
     ProxyPassReverse /otrs/ balancer://cluster_otrs/

Instead,

If my configuration is active-active. Everything works correctly.

<Proxy balancer://cluster_otrs>
       BalancerMember https://server1.domain.es/otrs timeout=300 keepalive=on route=node1
       BalancerMember https://server2.domain.es/otrs timeout=300 keepalive=on route=node2
       ProxySet stickysession=OTRS
       ProxySet lbmethod=byrequests
</ Proxy>

     ProxyPass /otrs/ balancer://cluster_otrs/ nofailover=On
     ProxyPassReverse /otrs/ balancer://cluster_otrs /

Anyone has happened?
Has anyone been able to solve?

Thanks and I hope you can help me

[sajsu]

Hello.

I see You didn't receive any reply...
Unfortunately I can't help You either, but maybe You might help me:)

How did You manage to run OTRS in active-active architecture.
Did you keep Your application cache as FileStorage ($OTRS_HOME/var/tmp) and how did You manage to share this between servers if so?

It would be great if You answered:)

Cheers,