Allowing Windows Active Directory Contacts as Customers

[retro2707]

Hi,

As per the title really. I want to be able to add Contacts as customers. My LDAP setting is working fine with this setting:

Code: Select all

$Self->{'AuthModule::LDAP::AlwaysFilter'} = '(mail=*)';

This just shows users.

When I change to this setting:

Code: Select all

$Self->{'AuthModule::LDAP::AlwaysFilter'} = '';

This shows users and group accounts, but still no contacts.

Do you know if this is possible please?

[reneeb]

This is just the authentification, this is not the customer backend... Search the Kernel/Config/Default.pm for "Kernel::System::CustomerUser::LDAP" and copy the complete block ($Self->{CustomerUser} = {...};) to Kernel/Config.pm and change the ldap settings to meet your environment.

[retro2707]

Hi,

Thanks for the response.

I have found a little more on this. When I use the setting:

Code: Select all

$Self->{'AuthModule::LDAP::AlwaysFilter'} = '';

The contacts do appear in the customer information centre, however, when I create a new ticket, they dont appear in the customer box as an option.

Do you know where I can find the setting to change specifically whether contacts are show when creating new tickets?