Customer users can not be linked to Services

[Lamaman]

Hi,

I just wanted to link all my Customer users to a certain Service.
There I noticed not all my Customers were present in the Customer list.
At Customers --> Customer User Management, the list (A-Z) is also missing customer users.

However:
Via a search in Customer -> Customer Information Center and via Ticketing the 'not-listed' Customer users do exist in OTRS.
So they are there, but do not appear in the list and I can not link them with a Service.

Any ideas how to solve this?
Thank you,
Maurice

[Eggllo]

Are you just using the standard backend or something like LDAP?

[Lamaman]

We actually do use LDAP, syncing with LDAP goes well because non-listed Customer users can login in OTRS without a problem.

[Eggllo]

In your Config.pm do you have line something like this?

Code: Select all

AlwaysFilter => '()'

Could be that you have some sort of filter going on that's hiding some of the users? Just one thought.

It's just random customers that seem to be missing right? Not just the entries closer to the end of the alphabet or something like that?

[Lamaman]

Thank you,
No there is not an filter active, I had also thought of that. The only filter therm mentioned in the Config.pm is:

$Self->{'AuthModule::LDAP::AlwaysFilter'} = '';

Customers are randomly missing, not related to alphabet or any other order.
I will try to uninstall non needed packages in OTRS. To see what that will bring.

[Lamaman]

Found it!
Forgot the System log...
Now I increased the CustomerUserSearchListLimit in Config.pm

[Eggllo]

Good to hear, that was why I was asking about the alphabet because a lot of the time if you're sorting by letter, any customers with a username with t-z, (or something like that) won't show up if you have more than the default 200 customer search limit.