Escalation Notification After Close Ticket

[ftahoces]

Hello

My OTRS keeps sending Escalation notifications (Agent::Escalation) to an Agent once the ticket has been closed successfully long time ago.

Here is the ticket history:

StateUpdate Old: "Open" New: "Pending of approval (Type=Open)" 02/06/2016 07:46:36
StateUpdate Old: "Pending of approval (Type=Open)" New: "successfully closed (Type=Close)" 03/06/2016 09:48:13
Unlock Unlocked ticket. 03/06/2016 09:48:13
AddNote Added note (Note) 03/06/2016 09:48:13
Misc Reset of unlock time. 03/06/2016 09:48:13
TimeAccounting 30 time unit(s) accounted. Now total 150 time unit(s). 03/06/2016 09:48:13
TicketDynamicFieldUpdate Updated: FieldName=ITSMCriticality;Value=Prioridad 2; 03/06/2016 09:48:13
AddNote Added note (Note) 03/08/2016 09:47:00
Misc Reset of unlock time. 03/08/2016 09:47:00

Which could be the reason of this behaviour?

Thanks in advance

[Eggllo]

What is it showing in the system logs when these emails are being sent out? Can you tell which aspect of the escalation is being triggered? (first response, solution, etc). Also how long after closure are these notifications being sent out? An hour? A day? Months?

[ftahoces]

The aspect of the escalation triggered is OTRS_TICKET_EscalationDestinationDate || OTRS_TICKET_EscalationDestinationIn.
These notifications are sent months after the ticket has been closed.
I guess I dont have access to the system logs for that date via web interface.

Thanks