[Solved] More tickets showed on dashboard

[jlamarche]

Hello,

In an older version (3.2.9) we have been able to let user show more than 25 on panels of the dashboard by modifying some perl scripts that are currently in the newest version.
How can we do that it 5.0.12 ?

Best regards,

JL

[root]

The same way - modify the perl files. And place them under Custom/

[jlamarche]

Hello,

Thank you for your fast answer.
Could you tell me what perl file I should modify ?
By "place them under Custom/", do you mean I have to move the modified perl script to this location ?

Best regards,

Jordan

[jlamarche]

Hello,

I found the scripts, copied them under Custom/, changed them and then restarted the web services but everything looks the same.
I still do not have the possibility to select more than 25 tickets.

The perl scripts I modified are CustomerUserList.pm, TicketGeneric.pm and UserOnline.pm.

I changed this :

Code: Select all

            Data => {
                5  => ' 5',
                10 => '10',
                15 => '15',
                20 => '20',
                25 => '25',
                },

To this :

Code: Select all

            Data => {
                5  => ' 5',
                10 => '10',
                15 => '15',
                20 => '20',
                25 => '25',
                50 => '50',
                100 => '100',
            },

[jlamarche]

Modifying the source perl scripts did the trick, anyway.

Thank you for your support, it pointed me to the right direction !

Best regards,
JL

[root]

Where exactly under Custom/ do you placed the files?

Kernel/System/x.pm goes to Custom/Kernel/System/x.pm

[jlamarche]

Hello,

Okay that explains why ! I was being dumb and just put it under Custom/ instead of Custom/Kernel/System/.

It works perfectly, thank you very much !

Best regards,
JL