[Solved] No state for xxx found!

[jlamarche]

Hello,

Since we upgraded to 5.0.12, we have these recurrent errors :

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[Tue Aug 23 12:00:22 2016][Error][Kernel::System::State::StateLookup][589] No State for new found!
[Tue Aug 23 12:00:22 2016][Error][Kernel::System::State::StateLookup][589] No State for open found!
[Tue Aug 23 12:00:22 2016][Error][Kernel::System::State::StateLookup][589] No State for pending reminder found!
[Tue Aug 23 12:00:51 2016][Error][Kernel::System::State::StateLookup][589] No State for new found!
[Tue Aug 23 12:00:51 2016][Error][Kernel::System::State::StateLookup][589] No State for open found!
[Tue Aug 23 12:00:51 2016][Error][Kernel::System::State::StateLookup][589] No State for pending reminder found!

It spams the otrs.log file a lot. How do we solve these errors ?

Best regards,
JL

[reneeb]

Did you rename the states?

[jlamarche]

Hello,

Thank you for your answer.

Someone did, a long time ago in a galaxy far far away, unfortunately.
As far as I know he did correct this error on our previous version (3.2.9), but now we have it again and don't know so far how to solve it.

Best regards,
JL

[jlamarche]

Hello,

Here are the states that we have for the types "open", "new" and "pending reminder":

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New
Open
Pending (complex task - level 2)
Pending (waiting Editor)
Pending (waiting GoProd)
Pending (waiting Information)
Pending (waiting Intervention)
Pending (waiting Outsourcer)
Pending (waiting Validation)

What should I change in order to avoid getting these error messages ?

Code: Select all

[Tue Aug 23 12:00:51 2016][Error][Kernel::System::State::StateLookup][589] No State for new found!
[Tue Aug 23 12:00:51 2016][Error][Kernel::System::State::StateLookup][589] No State for open found!
[Tue Aug 23 12:00:51 2016][Error][Kernel::System::State::StateLookup][589] No State for pending reminder found!

[reneeb]

Add new states with the correct spelling or search the sysconfig for places where the "old" states are used...

[jlamarche]

Hello,

Thanks reneeb, I managed to solve this issue thanks to you.

For others, if you get this error it may mean that inside Sysconfig → Ticket → Frontend::Agent::Dashboard you have to find "DashboardBackend###0270-TicketQueueOverview" and then change the names of the states to existing states.

Best regards,
Jordan