Multiple customer_ID for one customer user

[jlamarche]

Hello,

Everything is in the title : is it possible in any way to allow access to a customer user to multiple customer id tickets ?

Best regards,

[reneeb]

https://otrs.github.io/doc/manual/admin ... mer-ids-db

[jlamarche]

Hello,

This is perfect ! Thank you for your very fast answer.

Have a good day.

Best regards,
JL

[jlamarche]

Hello,

Sorry to reopen the case, we've been trying to follow this guide as suggested:
https://otrs.github.io/doc/manual/admin ... mer-ids-db

We added the column into the database without any trouble, but I don't understand what's left to do next.
I understand that I have to add the previous script (just above, in the link) somewhere, and then add this:

Code: Select all

    # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly
    [...]
    [ 'UserRoom',      'Room',      'room',       0, 1, 'var', '', 0 ],

But where do I put the whole script ? Is there any other easier way ?

Best regards,
JL

[jlamarche]

Hello,

Ok I found out that it was really easy :
Just had to put everything on Kernel/Config.pm.

But now unfortunately I do not have the drop-down list that we had previously when we selected the "CustomerID" cell inside "Customer Users". It is now a plain text entry.

How to go back to the drop-down menu with every customer ?

Best regards,
Jordan

[jlamarche]

Has anyone been facing this issue before ?
Any hint or idea on how to solve it ?

To make it short : know, I can select multiple customer ID for one customer user, but since then I do not have the drop-down list on the CustomerID cell when I modify a customer user. It changed to a plain text field.

Best regards,