Event notifications recipients restrictions

Moderator: crythias

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ThomasPL10
Znuny newbie
Posts: 90
Joined: 11 Feb 2014, 17:24
Znuny Version: 3.3.2

Event notifications recipients restrictions

Post by ThomasPL10 »

Hello all

Can you tell me is there some limitations for e-mail adresses of recipients for event notification?
Let me share with you my example.
As sender address I'm using servicedesk@mydomain.com
I would like to send notification to dedicated e-mail address when priority of the ticket is changing.
When the dedicated e-mail address is someaddress@mydomain.com everything works fine.
However if the address is someaddress@otherdomain.com there is no action of OTRS. I cannot even see in logs that there was some attempt of sending the notification.

Maybe is there some SysConfig setting which restricts such behaviour?
ThomasPL10
Znuny newbie
Posts: 90
Joined: 11 Feb 2014, 17:24
Znuny Version: 3.3.2

Re: Event notifications recipients restrictions

Post by ThomasPL10 »

Just a kick off
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