Module Kernel/Output/HTML/ServicePreferencesGeneric.pm not in

[ftahoces]

Hello!

After upgrading OTRS 3.3.6 to OTRS 5.0.12 I get the following error when I try to access to a specific service from admin->services

Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu Sep 22 14:07:40 2016

Message: Module Kernel/Output/HTML/ServicePreferencesGeneric.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd)

RemoteAddress:
RequestURI: /otrs/index.pl?Action=AdminService;Subaction=ServiceEdit;ServiceID=81

Traceback (10158):
Module: Kernel::Modules::AdminService::_MaskNew Line: 404
Module: Kernel::Modules::AdminService::Run Line: 77
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1053
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32

I have already tried to change the module Kernel::Output::HTML::ServicePreferences::Generic for Kernel::Output::HTML::ServicePreferencesGeneric in Frontend::Service::Preference but nothing. I copied Kernel/Output/HTML/ServicePreferences/Generic.pm to Kernel/Output/HTML/ServicePreferencesGeneric.pm renaming the file but it neither worked.

What should I do to fix this?

thanks in advance

[reneeb]

Search your Config files for "ServicePreferencesGeneric" and change that to "ServicePreferences::Generic" and rebuild the config...

[ftahoces]

Thanks for your help.
My problem has been solved