I'm using a new OTRS installation on my CentOS.
In previous version I've created an custom dashlet to view one single Queue per dashlet.
Now, with OTRS 5 I cannot get it to function.
It doesnt show anything in my Dashboard.
Can someone help me with my code?
Code: Select all
<ConfigItem Name="DashboardBackend###0150-TicketsITS" Required="0" Valid="1">
<Description Translatable="1">Alle tickets in ITS-Queue</Description>
<Group>Ticket</Group>
<SubGroup>Frontend::Agent::Dashboard</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::Output::HTML::DashboardTicketGeneric</Item>
<Item Key="Title" Translatable="1">IT-Services</Item>
<Item Key="Description" Translatable="1">Alle tickets in ITS-Queue</Item>
<Item Key="Attributes">StateType=open;StateType=new;QueueID=5;</Item>
<Item Key="Filter">All</Item>
<Item Key="Time">Age</Item>
<Item Key="Limit">10</Item>
<Item Key="Permission">rw</Item>
<Item Key="Block">ContentLarge</Item>
<Item Key="Group">GroupID=4;</Item>
<Item Key="Default">1</Item>
<Item Key="CacheTTLLocal">0.5</Item>
<Item Key="DefaultColumns">
<Hash>
<Item Key="Age">2</Item>
<Item Key="Changed">1</Item>
<Item Key="CustomerID">1</Item>
<Item Key="CustomerName">1</Item>
<Item Key="CustomerUserID">1</Item>
<Item Key="EscalationResponseTime">1</Item>
<Item Key="EscalationSolutionTime">1</Item>
<Item Key="EscalationTime">1</Item>
<Item Key="EscalationUpdateTime">1</Item>
<Item Key="TicketNumber">2</Item>
<Item Key="Lock">1</Item>
<Item Key="Owner">1</Item>
<Item Key="PendingTime">1</Item>
<Item Key="Queue">1</Item>
<Item Key="Responsible">1</Item>
<Item Key="Priority">1</Item>
<Item Key="Service">1</Item>
<Item Key="State">1</Item>
<Item Key="SLA">1</Item>
<Item Key="Title">2</Item>
<Item Key="Type">1</Item>
</Hash>
</Item>
</Hash>
</Setting>
</ConfigItem>
The Agent-group is called "IT-Services" and has ID "4"
What am I missing?
Thank you in advance.
Vincent
