Change frequency reminder emails

[BytesNet]

Hi,

After the pending ticket's reminder time has been reached, otrs 3.3.15 sends a reminder email based on the cronjob:
$HOME/bin/otrs.PendingJobs.pl

The job here runs every 2 hours. This is required behaviour. It keeps us up to date on wich tickets are in reminder state. However, after 24 hours the initially send mail gets send again. We have quite a few of those. The reminder emails the next day are starting to become rather a nuance than a help. So what we would like to do is change this 24 hour check. Right now it must say something like IF reminder sendtime > 24hours; resend == ok. We would like to find this 5184000 setting so we can change it. We would not mind at all to have it say once a week. However i am unable to find this setting. Could any of you readers tell me where this might be found?

Thanks in advance!

[jojo]

just change the reminder time for this ticket to a future day...

[BytesNet]

yea that would be a way. But surely there is a setting somewhere defining the 24 hours? This must be a variable somewhere, and thus, should be changable.

[jojo]

this is hardcoded

[BytesNet]

that explains my search going nowhere thanks for the help.

[wurzel]

Hi,

a new version of OTRS got more notification options. You should upgrade to version 5

Flo