(SOLVED) Postmaster filter problem with multiple parameters

[wheelshot]

Hey all,

Im having a hard time configuring a postmaster filter to fill in some dynamic field value.

Here's a screenshot of my config:

2016-10-18 09_26_02-Filtres Postmasters - Administrateur - OTRS - Maxthon Cloud Browser 4.9.2.1000 -.png

Here's the text regex i used:
.*GREAT.*size="1">([^\r\n\t\f<& ]+)

Here's a test example stuff to test:
Askdg8sb asoidaisd
<a href="http://www.w3schools.com/html/">GREAT blablabla size="1">12345</blablabal>
Apiusdiabusd
Asdiubadibus asipduhsadiuhdas

Tested my regex on http://www.regexplanet.com/advanced/perl/index.html and it all seems good but my dynamic field value aint set

Do you guys have any clue on how to make it work?

Thanks for your help!

[ncmbu]

How's your dynamic field defined?

[reneeb]

Does the Subject contain the term "# Test"? Is the mail a followup?

[wheelshot]

How's your dynamic field defined?

Hi, here's the field definition which you'll find simple enough.

2016-10-19 09_19_49-Dynamic Fields Text Backend GUI - OTRS - Maxthon Cloud Browser 4.9.2.1000 - max4.png

[wheelshot]

Does the Subject contain the term "# Test"? Is the mail a followup?

Hi,

Yes, im working on a dev instance so I send myself the email as test and it has the specified filter. If I do remove the regex and just run the filter to lets say move the ticket in a specific queue its working.

Its not a followup mail. Its a new ticket email with no #ticket.

Thanks for your help

[wheelshot]

Bump! Anyone ? Thanks for your help

[wheelshot]

Ok got my first bug hehe ! I took literally [...] from the example in the set value for the email header which is bad. Im now using [0] and its working with 1 parameter.

Next bug is that I wanna capture more than one parameter from the body.

I've built a regex using an online tool and I concluded with :
<GREAT[^>].*size=\"1\">([^\r\n\t\f<& ]+)<\/GREAT>.*<PIZZA[^>].*size=\"1\">([^<]+)<\/PIZZA>

Thing is that for this to work, i need the regex to be multiline (/s). Is that possible with OTRS postmaster filters?

[reneeb]

http://opar.perl-services.de/dist/Enhan ... lter-5.0.1

[wheelshot]

http://opar.perl-services.de/dist/Enhan ... lter-5.0.1

AWESOME! Thanks reneeb I see that is for OTRS v5+. Is it available / compatible with OTRS v4.x?

Thanks again

[reneeb]

http://opar.perl-services.de/dist/Enhan ... lter-4.0.1

[wheelshot]

http://opar.perl-services.de/dist/Enhan ... lter-4.0.1

Ok i got it setup and here's how I've done it but it still getting empty fields:

2016-11-11 11_06_24-Filtres Postmasters - Administrateur - OTRS - Maxthon Cloud Browser 4.9.2.1000 -.png

Text regex: <GREAT[^>].*size="1">(?<s1>[^<]+)<\/GREAT>.*<PIZZA[^>].*size="1">(?<s2>[^<]+)</PIZZA>

Test email:
Subject: #TEST
Body:
Asoduygbas

Asdiuabsduibad


Aiusdbiausdsaiub

<GREAT.*size="1">P-2016-052</GREAT>

Asdasd

Asdadasd

<PIZZA.*size="1">siuabduiab iubsdiuabds iub asdiubs asdiubsadui</PIZZA>

sdadsas

Thanks for your help!

[reneeb]

try to use:

Code: Select all

(?ms:<regex>)

(you have to replace <regex> with your actual regex) the "." does not match newlines... with the s modifier that behaviour is changed.

[wheelshot]

try to use:

Code: Select all

(?ms:<regex>)

(you have to replace <regex> with your actual regex) the "." does not match newlines... with the s modifier that behaviour is changed.

It worked great ! Thanks a lot!