Placeholder to include ticket title / content in closing email notification

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Otabutin
Znuny newbie
Posts: 21
Joined: 01 Aug 2011, 14:16
Znuny Version: 3.0.9

Placeholder to include ticket title / content in closing email notification

Post by Otabutin »

Dear,

We would like to include in our ticket closure notification : The title of the ticket and possibly a part of the latest feedback.

We were trying using : <OTRS_TICKET_Title[100]> for the title.

This ticket <OTRS_TICKET_Title[100]> has been closed.

But it does not work, which placeholder can you advise to use ?

Thanks in advance for your help.

Regards,

Olivier Tabutin
Otabutin
Znuny newbie
Posts: 21
Joined: 01 Aug 2011, 14:16
Znuny Version: 3.0.9

Re: Placeholder to include ticket title / content in closing email notification

Post by Otabutin »

We are using version 5.0.13 for info.
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