Hi Good People,
I have just installed ZNUNY CTI module package now i am clueless on how i can integrate my OTRS and CISCO systems, so that whenever a call comes in it automatically launches an OTRS windows with call details. Can anyone give me any pointers?
We are currently using Cisco Call Manager 11.5 and UCCX 11.5 and OTRS 5.014.
ZNUNY CTI CISCO CALLMANAGER/CUCM INTERGRATION
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JojoModjo
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ZNUNY CTI CISCO CALLMANAGER/CUCM INTERGRATION
To whom much is given, much is expected from.
OTRS 5.0.14 | Newbie
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OTRS 5.0.14 | Newbie
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root
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Re: ZNUNY CTI CISCO CALLMANAGER/CUCM INTERGRATION
Which client do you use? Callcenter manager?
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Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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JojoModjo
- Znuny newbie
- Posts: 38
- Joined: 17 Mar 2016, 12:29
- Znuny Version: 5.0.14
- Real Name: Joseph Munyao
- Company: Diamond Trust
Re: ZNUNY CTI CISCO CALLMANAGER/CUCM INTERGRATION
Cisco Unified CCX 11.0 with Cisco Finesse as the Cisco agent.root wrote:Which client do you use? Callcenter manager?
To whom much is given, much is expected from.
OTRS 5.0.14 | Newbie | Glad to meet you all
OTRS 5.0.14 | Newbie
| Glad to meet you all-
root
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Re: ZNUNY CTI CISCO CALLMANAGER/CUCM INTERGRATION
Well this will work, you have to configure your client to open the OTRS URL with the CLIP of the caller. And make sure that the CLIP is searchable via your CustomerUser configuration.
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
JojoModjo
- Znuny newbie
- Posts: 38
- Joined: 17 Mar 2016, 12:29
- Znuny Version: 5.0.14
- Real Name: Joseph Munyao
- Company: Diamond Trust
Re: ZNUNY CTI CISCO CALLMANAGER/CUCM INTERGRATION
Now kindly can you guide me on how to make sure that the CLIP is searchable via your CustomerUser configuration.root wrote:Well this will work, you have to configure your client to open the OTRS URL with the CLIP of the caller. And make sure that the CLIP is searchable via your CustomerUser configuration.
To whom much is given, much is expected from.
OTRS 5.0.14 | Newbie | Glad to meet you all
OTRS 5.0.14 | Newbie
| Glad to meet you all-
root
- Administrator
- Posts: 4253
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
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- Contact:
Re: ZNUNY CTI CISCO CALLMANAGER/CUCM INTERGRATION
Simply search for a number which is shown on your phone's display when you were called. Everything else needs more details how your CustomerUser configuration. Internal database, external, Active Directory,.. This is sth. you should know.JojoModjo wrote: Now kindly can you guide me on how to make sure that the CLIP is searchable via your CustomerUser configuration.
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
JojoModjo
- Znuny newbie
- Posts: 38
- Joined: 17 Mar 2016, 12:29
- Znuny Version: 5.0.14
- Real Name: Joseph Munyao
- Company: Diamond Trust
Re: ZNUNY CTI CISCO CALLMANAGER/CUCM INTERGRATION
Now i get what you meanroot wrote:Simply search for a number which is shown on your phone's display when you were called. Everything else needs more details how your CustomerUser configuration. Internal database, external, Active Directory,.. This is sth. you should know.JojoModjo wrote: Now kindly can you guide me on how to make sure that the CLIP is searchable via your CustomerUser configuration.
Thanks alot for the tips, really appreciated.
To whom much is given, much is expected from.
OTRS 5.0.14 | Newbie | Glad to meet you all
OTRS 5.0.14 | Newbie
| Glad to meet you all