Problem is Auto Responses <-> Queue

GulsumCengiz · Post by **GulsumCengiz** » 15 Nov 2016, 13:45

Hello,

when customers create new ticket, i want to send auto response.
the customers have a queue (like name is webcustomer) and i assigned auto response for this queue (webcustomer) but when a customer create a new ticket, can not received reply mail to the customer.

So please help me.

Thank you.

jojo · Post by **jojo** » 15 Nov 2016, 14:30

did you choose the "Auto reply" type?

GulsumCengiz · Post by **GulsumCengiz** » 17 Nov 2016, 08:12

Yes for sure.

wurzel · Post by **wurzel** » 17 Nov 2016, 09:06

Hi,

anything in the logs? maybe you are not allowed to send.

Florian

Znuny Open Source Ticketsystem

Problem is Auto Responses <-> Queue

Problem is Auto Responses <-> Queue

Re: Problem is Auto Responses <-> Queue

Re: Problem is Auto Responses <-> Queue

Re: Problem is Auto Responses <-> Queue