Seen Flag

[srenon]

Hello everyone,

When my operators create a new phone ticket and choose the next state : closed. The flag is not set to read, the yellow star is present even though the ticket was closed.

It is a bug? Is there any way to correct that?

Thank you for your help!

[pgasperson]

We've recently migrated server to server (at the same version 3.2.6). On the new server, we are having issues with the unread flag. When an agent opens the ticket and reads the articles... the yellow stars disappear, from the articles like normal. When the agent goes back to a ticket listing screen, the ticket still has a yellow star (even though all articles were just read...and lost their stars). When the agent goes back into the ticket, all previously read articles are set back to yellow.

We were not having this issue prior to the server migration.

Please help, agents are going crazy trying to keep up with old vs new.

[RStraub]

Are you using browser navigation or OTRS-navigation? It might simply be a caching issue.

[pgasperson]

I am navigating using OTRS menu.