[SOLVED] Empty notification

[rostislav]

I am using OTRS 5.0.12 Ubuntu 16.10 package in our test environment. OTRS is configured to use POP3 server.

I'm trying to simulate simple scenario by answering on Agent emails from Customer email box and receiving following empty notifications:

Code: Select all

From: Helpdesk <helpdesk@ourcompany.com>
To: Customer <customer@gmail.com>
Subject: [Ticket#2016112310000012] No Notification Subject for  found!

 No Notification Body for  found!

How i can resolve it? Where it can be configured?

[rostislav]

There is no predefined notifications for English language on default installation in Ubuntu.