Hi all,
I have created a couple of ACLs to hide some queues from customers, queues like "network" and "infraestructure" that we want that only agents could create tickets on those queues. The ACL works perfectly on the customer page (/otrs/customer.pl), the problem is that those ACLs applys also on the Agent site (tickets tab-->new phone ticket). How can I make those queues available to agents but hidden from customers?
Thanks and best regards,
Amedina
Queue hidden using ACL
Moderator: crythias
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root
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Re: Queue hidden using ACL
Fix your ACLs 
You can check the frontend and other properties like CustomerUser => UserLogin
You can check the frontend and other properties like CustomerUser => UserLoginZnuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
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Use a test system - always.
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Do you want to contribute or want to know where it goes ?
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amedina
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Re: Queue hidden using ACL
Hi and Thanks for you reply,
is there a property to know if it is an Agent? Something like "Agent=0"?
is there a property to know if it is an Agent? Something like "Agent=0"?
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root
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- Znuny Version: Znuny and Znuny LTS
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Re: Queue hidden using ACL
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?