Error sending email

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romerosantos02
Znuny newbie
Posts: 11
Joined: 16 Nov 2016, 22:56
Znuny Version: 5.0.0.0.0.0.0
Real Name: Romero dos Santos

Error sending email

Post by romerosantos02 »

Gentlemen, I am this error appears in the system log, this command that is there I got another topic here from the forum to see if it solved the problem, however appears that error on line 68 (follows photo).

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jojo
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Re: Error sending email

Post by jojo »

Do as stated in the error message
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
romerosantos02
Znuny newbie
Posts: 11
Joined: 16 Nov 2016, 22:56
Znuny Version: 5.0.0.0.0.0.0
Real Name: Romero dos Santos

Re: Error sending email

Post by romerosantos02 »

But I already did it up there
RStraub
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Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Error sending email

Post by RStraub »

Weeeell... what you did is use the parameter "Maint::Postmaster::Read" - but still for the old script. It tells you to NOT use PostMaster.pl, but rather "otrs.Console.pl"...

So what you should call is:
"sudo -u otrs bin/otrs.Console.pl Maint::Postmaster::Read"
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
romerosantos02
Znuny newbie
Posts: 11
Joined: 16 Nov 2016, 22:56
Znuny Version: 5.0.0.0.0.0.0
Real Name: Romero dos Santos

Re: Error sending email

Post by romerosantos02 »

My otrs no have postmaster Oo?

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RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Error sending email

Post by RStraub »

You are not very Linux-savy, are you? I'm sorry that I typed this out wrong for you. It's "PostMaster" instead of "Postmaster"...
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
romerosantos02
Znuny newbie
Posts: 11
Joined: 16 Nov 2016, 22:56
Znuny Version: 5.0.0.0.0.0.0
Real Name: Romero dos Santos

Re: Error sending email

Post by romerosantos02 »

Everything is new to me :/
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Error sending email

Post by jojo »

You should hire professional support. To operate an OTRS at least Basic Linux Operational skills are needed
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
romerosantos02
Znuny newbie
Posts: 11
Joined: 16 Nov 2016, 22:56
Znuny Version: 5.0.0.0.0.0.0
Real Name: Romero dos Santos

Re: Error sending email

Post by romerosantos02 »

I've already gone the worst part, almost everything is already created, just missing the sending of the email.
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