PostMaster PreFilterModule

[tparcina]

I'm trying to put incoming e-mails into the right queue using PostMaster PreFilterModule (manually editing Config.pm).

For example I would like to put all incoming e-mails that contain "[hr]" in subject to "hrvatski" queue. And, I would like to put all incoming e-mails that contain ".de" in sender address to "njemacki" queue. But almost all messages end in "ruski" queue.
I guess the problem is in regular expression and the fact I don't know how to use StopAfterMatch command.

Can someone help me with my configuration or send some examples that includes escape character and StopAfterMatch.

Thank you in advance and best regards.

$Self->{'PostMaster::PreFilterModule'}->{'001-Match'} = {
Module => 'Kernel::System::PostMaster::Filter::Match',
Match => {
Subject => '[hr]',
},
Set => {
'X-OTRS-Queue' => 'hrvatski',
},
StopAfterMatch => 1
};

$Self->{'PostMaster::PreFilterModule'}->{'61-Match'} = {
Module => 'Kernel::System::PostMaster::Filter::Match',
Match => {
From => '.de',
},
Set => {
'X-OTRS-Queue' => 'njemacki',
},
};

$Self->{'PostMaster::PreFilterModule'}->{'90-Match'} = {
Module => 'Kernel::System::PostMaster::Filter::Match',
Match => {
Subject => '[ru]',
},
Set => {
'X-OTRS-Queue' => 'ruski',
},
};

[tparcina]

OK, I have gave up from configuring PostMaster PreFilter in config file. Then I have tried to put incoming e-mails to the right queue using PostMaster Filter Management from web interface. Again I head problems, the mails just didn't go to the right queue. At the end I have found that in /opt/otrs/Kernel/Config/Files/ZZZAuto.pm I head 2 rules that ware matched first. Now I have commented those 2 rules and it seams that now everything works just fine.

I don't remember that I have ever configured ZZZAuto.pm from console, and I can't find where I can configure it from web interface.

Is there any log that I can use to see what rule was matched and why the mail ended in specific queue?

Best regards.

[RStraub]

The ZZZ. file is auto-generated by OTRS. You probably have a rule in:
- The webinterface
- The Config.pm
- The Default.pm

Could you check there ?

[tparcina]

The ZZZ. file is auto-generated by OTRS. You probably have a rule in:
- The webinterface
- The Config.pm
- The Default.pm

Could you check there ?

I do not have anything related in Config.pm. I do not have Default.pm. In webinterface I can't find where it is configured. Can you give me a hint where should I search for those rules?

Best regards.

[RStraub]

Interesting. If it's neither of those places, I have no idea how they got into your zzz file.

[jojo]

the ZZZAuto.pm is created by Sysconfig
ZZZAAuto.pm is created by the Default settings (including the xml files)