Backend ERROR: OTRS-CGI-89 (AdminContactWithData)

[amka]

After upgrading from Free to Business version, a new menu item appear under tickets: Edit Contacts with data
Clicking this, end up in error:

Code: Select all

Backend ERROR: OTRS-CGI-89 Perl: 5.16.3 OS: linux Time: Mon Jan  2 13:14:27 2017
 Message: No sources found, at least one 'Contact with data' Dynamic Field must be added to the system!
 RemoteAddress: 10.159.1.72
 RequestURI: /otrs/index.pl?Action=AdminContactWithData
 Traceback (17006): 
   Module: Kernel::Output::HTML::Layout::Error Line: 1012
   Module: Kernel::Output::HTML::Layout::ErrorScreen Line: 995
   Module: Kernel::Modules::AdminContactWithData::Run Line: 296
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1054
   Module: /opt/otrs/bin/cgi-bin/index.pl Line: 40

Using version 5.0.15
Anyone know why it appear ? Anyone know how to fix the error ?

Rgrds

[reneeb]

As this seems to come from an addon, you should read the documentation of that addon or contact the vendor.

The error message says [quote]No sources found, at least one 'Contact with data' Dynamic Field must be added to the system![/code] So you need a dynamic field. But I don't know if you need to change a sysconfig option to "register" the dynamic field for the addon...

[wurzel]

Hi,

you are using OTRS Business Solution? Please ask the vendor for help.

Or you just add a dynamic field type contact with data.


Florian

[amka]

For information:
The error appeared after upgrade from Free to Business Solution.
Ended up 'hiding'/disable the menu option ...

Rgrds

[root]

For information:
The error appeared after upgrade from Free to Business Solution.

AFAIK the BS contains a support option, right? Did you tried to contact the support?

[wurzel]

Hi,

@root: you are right, you get support from xxx with it.

regards
Florian