In my logbook I get the error OTRS-CGI-67 with serveral error messages. This is the most given one (I get this about every 3 to 5 seconds):
Module Kernel/Output/HTML/NotificationAgentTicketEscalation.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.20.2 /usr/local/share/perl/5.20.2 /usr/lib/x86_64-linux-gnu/perl5/5.20 /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl/5.20 /usr/share/perl/5.20 /usr/local/lib/site_perl . /etc/apache2)
We have added the NotificationAgentTicketExcalation.pm manually in every folder that is given above, but it doesn't seem to work.
Also I get the following errors:
1. Can't write /opt/otrs/Kernel/Config/Files/ZZZAuto.pm
2. Can't write ConfigItem!
3. No State for new found!
4. No State for open found!
5. No State for pending reminder found!
Edit: Got it fixed. Just put the NotificationAgentTicketEscalation.pm in the Kernel/Output/HTML folder with the right rights
