Don't send TicketOwnerUpdate Notification for a queue

[Gunjan]

Hi,

I am using otrs 3.3.12. When an owner is updated for a ticket, agent gets the notification 'Ticket has been assigned to you!'. For a particular queue, I have created a custom message for this. So, I want that when Ticket owner gets updated, only custom notification should go to agent. Right now both the notfications have been sent together on owner update. How can I disable the default notification for that particular queue?

Thanks & Regards,
Gunjan

[wurzel]

Hi,

use latest version, there you can configure this.

Regards
Florian

[Gunjan]

Hi,

Thanks for the reply, but I have to do this on the installed version. Is there any way to do it for that version?

Regards,
Gunjan

[jojo]

No. Please update!

[Gunjan]

Could anyone please let me know how can I configure this in latest version?

[nedmaj]

With the lastest version (version 4 also works) you no longer need an extra notification to customize its message. You could customize the default notification.