Set ticket to pending reminder and date from dynamic field

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dyabolik00
Znuny newbie
Posts: 14
Joined: 20 Jan 2017, 16:20
Znuny Version: 50000
Real Name: Matei Sebastian Alin

Set ticket to pending reminder and date from dynamic field

Post by dyabolik00 »

Hi,
is there a way o set the pending reminder date for a process ticket from a dynamic field that the customer set?
if there is no such freature what is the file(path to pm) that handle the change state of the ticket tru transition?
Thanks
dyabolik00
Znuny newbie
Posts: 14
Joined: 20 Jan 2017, 16:20
Znuny Version: 50000
Real Name: Matei Sebastian Alin

Re: Set ticket to pending reminder and date from dynamic field

Post by dyabolik00 »

I find a way to do this!
When setting the pending reminder state on the ticket set a PendingTimeDiff to a int value.
then in TicketSetState.pm i've added:
my $chc = $Param{Ticket}->{DynamicField_ITSMDueDate};
if (defined $chc)
{
$PendingTimeString = $Param{Ticket}->{DynamicField_ITSMDueDate};
}
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