DynamicField issue
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- Znuny newbie
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- Real Name: David Sekely
DynamicField issue
I have a dynamic field I am sharing between process management processes. I'm only able to display the value on ticket notifications for one of the processes. It is setup as a ticket dynamic field. When I pull up the ticket in OTRS for the first process I don't even see the field listed in the request area.
otrs v6.0.33
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Re: DynamicField issue
I suggest you to post the notification text you have problems with. Would be useful if you post the dynamic field config also.
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
-
- Znuny newbie
- Posts: 45
- Joined: 30 Mar 2017, 19:37
- Znuny Version: 6.0.33
- Real Name: David Sekely
Re: DynamicField issue
Which configs do you need to see
DynamicFields::Driver::Registration 7 DynamicFields
DynamicFields::ObjectType::Registration 2 DynamicFields
Frontend::Admin::ModuleRegistration 6 DynamicFields
Frontend::Agent::Preferences 2 DynamicFields
Here is the notification text
field in question <OTRS_TICKET_DynamicField_PM1AssignedRep_Value>
Non working notification
A New Sales Policy Change request has been Auto Approved.
New or Change: <OTRS_TICKET_DynamicField_PM1ChangeType>
Account Number: <OTRS_TICKET_DynamicField_PM1AccountNumber>
Customer Name: <OTRS_TICKET_DynamicField_PM1CustomerName>
Customer Phone: <OTRS_TICKET_DynamicField_PM1CustomerPhone>
US or Canada: <OTRS_TICKET_DynamicField_PM1Region>
Division: <OTRS_TICKET_DynamicField_PM1Division>
New Requested Policy: <OTRS_TICKET_DynamicField_PM1NewRequestedPolicy>
Reason: <OTRS_TICKET_DynamicField_PM1RequestedPolicyReason>
Ship Sequence: <OTRS_TICKET_DynamicField_PM1ShipSequence>
Assigned Rep/House Account: <OTRS_TICKET_DynamicField_PM1AssignedRep_Value>
Request Made By: <OTRS_TICKET_DynamicField_PM1Requestor>
Submitted By: <OTRS_CUSTOMER_REALNAME>
This policy has automatically been moved to new queue to be processed
Click here to view the request.
Working Notification
A new Tier Pricing Change request has been submitted.
Account Number: <OTRS_TICKET_DynamicField_PM2AccountNumber>
Customer Name: <OTRS_TICKET_DynamicField_PM2CustomerName>
Customer Phone: <OTRS_TICKET_DynamicField_PM2CustomerPhone>
US or Canada: <OTRS_TICKET_DynamicField_PM2Region>
Division: <OTRS_TICKET_DynamicField_PM2CustomerDivision>
Current Freight Policy: <OTRS_Ticket_DynamicField_PM2CurrentFreightPolicy>
Current FCM Tier: <OTRS_TICKET_DynamicField_PM2CurrentFCMTier>
New Requested FCM Tier: <OTRS_TICKET_DynamicField_PM2RequestedFCMTier>
Current SS Tier: <OTRS_TICKET_DynamicField_PM2CurrentSSTier>
New Requested SS Tier: <OTRS_TICKET_DynamicField_PM2RequestedSSTier>
Reason: <OTRS_TICKET_DynamicField_PM2ReasonForTierChange>
Assigned Rep/House Account: <OTRS_TICKET_DynamicField_PM1AssignedRep_Value>
Request Made By: <OTRS_TICKET_DynamicField_PM2Requestor>
Approved By: <OTRS_CURRENT_DynamicField_PM2ApprovalUser>
Submitted By: <OTRS_CUSTOMER_REALNAME>
Click here to view and approve or reject the request.
DynamicFields::Driver::Registration 7 DynamicFields
DynamicFields::ObjectType::Registration 2 DynamicFields
Frontend::Admin::ModuleRegistration 6 DynamicFields
Frontend::Agent::Preferences 2 DynamicFields
Here is the notification text
field in question <OTRS_TICKET_DynamicField_PM1AssignedRep_Value>
Non working notification
A New Sales Policy Change request has been Auto Approved.
New or Change: <OTRS_TICKET_DynamicField_PM1ChangeType>
Account Number: <OTRS_TICKET_DynamicField_PM1AccountNumber>
Customer Name: <OTRS_TICKET_DynamicField_PM1CustomerName>
Customer Phone: <OTRS_TICKET_DynamicField_PM1CustomerPhone>
US or Canada: <OTRS_TICKET_DynamicField_PM1Region>
Division: <OTRS_TICKET_DynamicField_PM1Division>
New Requested Policy: <OTRS_TICKET_DynamicField_PM1NewRequestedPolicy>
Reason: <OTRS_TICKET_DynamicField_PM1RequestedPolicyReason>
Ship Sequence: <OTRS_TICKET_DynamicField_PM1ShipSequence>
Assigned Rep/House Account: <OTRS_TICKET_DynamicField_PM1AssignedRep_Value>
Request Made By: <OTRS_TICKET_DynamicField_PM1Requestor>
Submitted By: <OTRS_CUSTOMER_REALNAME>
This policy has automatically been moved to new queue to be processed
Click here to view the request.
Working Notification
A new Tier Pricing Change request has been submitted.
Account Number: <OTRS_TICKET_DynamicField_PM2AccountNumber>
Customer Name: <OTRS_TICKET_DynamicField_PM2CustomerName>
Customer Phone: <OTRS_TICKET_DynamicField_PM2CustomerPhone>
US or Canada: <OTRS_TICKET_DynamicField_PM2Region>
Division: <OTRS_TICKET_DynamicField_PM2CustomerDivision>
Current Freight Policy: <OTRS_Ticket_DynamicField_PM2CurrentFreightPolicy>
Current FCM Tier: <OTRS_TICKET_DynamicField_PM2CurrentFCMTier>
New Requested FCM Tier: <OTRS_TICKET_DynamicField_PM2RequestedFCMTier>
Current SS Tier: <OTRS_TICKET_DynamicField_PM2CurrentSSTier>
New Requested SS Tier: <OTRS_TICKET_DynamicField_PM2RequestedSSTier>
Reason: <OTRS_TICKET_DynamicField_PM2ReasonForTierChange>
Assigned Rep/House Account: <OTRS_TICKET_DynamicField_PM1AssignedRep_Value>
Request Made By: <OTRS_TICKET_DynamicField_PM2Requestor>
Approved By: <OTRS_CURRENT_DynamicField_PM2ApprovalUser>
Submitted By: <OTRS_CUSTOMER_REALNAME>
Click here to view and approve or reject the request.
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- Znuny newbie
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- Znuny Version: 6.0.33
- Real Name: David Sekely
Re: DynamicField issue
Sorry here is the dynamic field config. Like I mentioned before this does work for one process management notification but not the other.
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otrs v6.0.33
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Re: DynamicField issue
What's the behavior? Could you post the notification text generated and sent to you e-mail? Could you also post the HTML code (source code button) of the notification config?
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
-
- Znuny newbie
- Posts: 45
- Joined: 30 Mar 2017, 19:37
- Znuny Version: 6.0.33
- Real Name: David Sekely
Re: DynamicField issue
Here is the code source of the notification
Not working Source Code
Working Source Code
What happens when the email gets sent is it does not show the value selected from the dropdown. The Assigned Rep/House Account: line is the one in question.
Not Working Notification Working Notification
Not working Source Code
Code: Select all
A New Sales Policy Change request has been Auto Approved.<br />
<br />
<strong>New or Change:</strong> <OTRS_TICKET_DynamicField_PM1ChangeType><br />
<strong>Account Number:</strong> <OTRS_TICKET_DynamicField_PM1AccountNumber><br />
<strong>Customer Name:</strong> <OTRS_TICKET_DynamicField_PM1CustomerName><br />
<strong>Customer Phone:</strong> <OTRS_TICKET_DynamicField_PM1CustomerPhone><br />
<strong>US or Canada:</strong> <OTRS_TICKET_DynamicField_PM1Region><br />
<strong>Division:</strong> <OTRS_TICKET_DynamicField_PM1Division><br />
<strong>New Requested Policy:</strong> <OTRS_TICKET_DynamicField_PM1NewRequestedPolicy><br />
<strong>Reason</strong>: <OTRS_TICKET_DynamicField_PM1RequestedPolicyReason><br />
<strong>Ship Sequence:</strong> <OTRS_TICKET_DynamicField_PM1ShipSequence><br />
<strong>Assigned Rep/House Account:</strong> <OTRS_TICKET_DynamicField_PM1AssignedRep_Value><br />
<strong>Request Made By:</strong> <OTRS_TICKET_DynamicField_PM1Requestor><br />
<br />
<strong>Submitted By</strong>: <OTRS_CUSTOMER_REALNAME><br />
<br />
This policy has automatically been moved to new queue to be processed<br />
<a href="https://otrs.bigrocksports.com/otrs/index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>">Click here</a> to view the request.
Code: Select all
A new Tier Pricing Change request has been submitted.<br />
<br />
<strong>Account Number:</strong> <OTRS_TICKET_DynamicField_PM2AccountNumber><br />
<strong>Customer Name:</strong> <OTRS_TICKET_DynamicField_PM2CustomerName><br />
<strong>Customer Phone:</strong> <OTRS_TICKET_DynamicField_PM2CustomerPhone><br />
<strong>US or Canada:</strong> <OTRS_TICKET_DynamicField_PM2Region><br />
<strong>Division:</strong> <OTRS_TICKET_DynamicField_PM2CustomerDivision><br />
<strong>Current Freight Policy:</strong> <OTRS_Ticket_DynamicField_PM2CurrentFreightPolicy><br />
<strong>Current FCM Tier: </strong><OTRS_TICKET_DynamicField_PM2CurrentFCMTier><br />
<strong>New Requested FCM Tier: </strong><OTRS_TICKET_DynamicField_PM2RequestedFCMTier><br />
<strong>Current SS Tier: </strong><OTRS_TICKET_DynamicField_PM2CurrentSSTier><br />
<strong>New Requested SS Tier:</strong> <OTRS_TICKET_DynamicField_PM2RequestedSSTier><br />
<strong>Reason</strong>: <OTRS_TICKET_DynamicField_PM2ReasonForTierChange><br />
<strong>Assigned Rep/House Account:</strong> <OTRS_TICKET_DynamicField_PM1AssignedRep_Value><br />
<strong>Request Made By:</strong> <OTRS_TICKET_DynamicField_PM2Requestor><br />
<strong>Approved By:</strong> <OTRS_CURRENT_DynamicField_PM2ApprovalUser><br />
<br />
<strong>Submitted By</strong>: <OTRS_CUSTOMER_REALNAME><br />
<br />
<a href="https://otrs.bigrocksports.com/otrs/index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>">Click here</a> to view and approve or reject the request.<br />
<br />
Not Working Notification Working Notification
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otrs v6.0.33
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Re: DynamicField issue
I was suspecting of the formatting, but everything looks fine.
The only reason I see is that the field is actually blank in the process in question. I suggest you double check that.
The only reason I see is that the field is actually blank in the process in question. I suggest you double check that.
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
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- Znuny newbie
- Posts: 45
- Joined: 30 Mar 2017, 19:37
- Znuny Version: 6.0.33
- Real Name: David Sekely
Re: DynamicField issue
The field is not blank when submitting the request
The field is not showing either when I open the ticket view
But it is on the other process ticket view
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otrs v6.0.33
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Re: DynamicField issue
Is there an entry in the ticket history for this field?
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
-
- Znuny newbie
- Posts: 45
- Joined: 30 Mar 2017, 19:37
- Znuny Version: 6.0.33
- Real Name: David Sekely
Re: DynamicField issue
do you mean this
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otrs v6.0.33
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Re: DynamicField issue
No, I mean the ticket history, not articles list.
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
-
- Znuny newbie
- Posts: 45
- Joined: 30 Mar 2017, 19:37
- Znuny Version: 6.0.33
- Real Name: David Sekely
Re: DynamicField issue
sorry this is new to me so took me a bit to find it.
History of Ticket#10772102 — Sales Policy Request - test (Test)
Close dialog
History Content
ACTION COMMENT ZOOM USER CREATETIME
NewTicket New Ticket [10772102] created (Q=Customer.Service;P=3 normal;S=new). - Ticket System 03/30/2017 12:04:03 (-4)
CustomerUpdate Updated: CustomerID=dsekely@bigrocksports.com;CustomerUser=dsekely; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=CustomerCompany;Value=Shared Services;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=CustomerDepartment;Value=Information Technology;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=CustomerFirstname;Value=David;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=CustomerLastname;Value=Sekely;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=ProcessManagementProcessID;Value=Process-0b7d86ecc00082f7c92c540bfa2f573c;OldV... - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=ProcessManagementActivityID;Value=Activity-2ede0f53b45c5a280e105ab6b48aa265;Ol... - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1ChangeType;Value=Change;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1AccountNumber;Value=Test;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1CustomerName;Value=test;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1CustomerPhone;Value=test;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1Region;Value=US;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1Division;Value=Fishing;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1NewRequestedPolicy;Value=test;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1RequestedPolicyReason;Value=test;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1ShipSequence;Value=test;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1AssignedRep;Value=A007 - Seth Mostero;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1Requestor;Value=Customer;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1Approval;Value=Requested;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=ProcessManagementActivityID;Value=Activity-2d751c42a5816b0d5c159365ed6d00d9;Ol... - Ticket System 03/30/2017 12:04:03 (-4)
Move Ticket moved into Queue "Sales Policy Changes::Incoming Other" (184) from Queue "Customer.Service... - Ticket System 03/30/2017 12:04:04 (-4)
SendAgentNotification "Ticket queue update notification" notification was sent to "bmcnutt" by "Email". - Ticket System 03/30/2017 12:04:04 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1AssignedRep;Value=;OldValue=A007 - Seth Mostero; - Ticket System 03/30/2017 12:04:04 (-4)
TitleUpdate Title updated: Old: "Sales Policy Request - New/Change - 2017-03-30 16:04:03", New: "Sales Policy... - Ticket System 03/30/2017 12:04:04 (-4)
Misc SalesPolicyRequestUpdateTitle (Title=Sales Policy Request - test (Test)) - Ticket System 03/30/2017 12:04:04 (-4)
SendAgentNotification "PM1 - new to approvers (US)" notification was sent to "bmcnutt" by "Email". - Ticket System 03/30/2017 12:04:04 (-4)
SendAgentNotification "PM1 - new to approvers (US)" notification was sent to "rlink" by "Email". - Ticket System 03/30/2017 12:04:04 (-4)
SendAgentNotification "PM1 - new to approvers (US)" notification was sent to "krooney" by "Email". - Ticket System 03/30/2017 12:04:04 (-4)
SendAgentNotification "PM1 - new to approvers (US)" notification was sent to "rzitter" by "Email". - Ticket System 03/30/2017 12:04:04 (-4)
SendCustomerNotification Notification sent to "dsekely@bigrocksports.com".
Zoom view
Ticket System 03/30/2017 12:04:04 (-4)
SendAgentNotification "PM1 - watcher new" notification was sent to "amelvill" by "Email". - Ticket System 03/30/2017 12:04:05 (-4)
Move Ticket moved into Queue "Junk" (3) from Queue "Sales Policy Changes::Incoming Other" (184). - David Sekely 03/30/2017 12:09:57 (-4)
AddNote Generic Agent note added.
Zoom view
Ticket System 03/30/2017 12:09:57 (-4)
StateUpdate Old: "new" New: "removed" - Ticket System 03/30/2017 12:09:57 (-4)
History of Ticket#10772102 — Sales Policy Request - test (Test)
Close dialog
History Content
ACTION COMMENT ZOOM USER CREATETIME
NewTicket New Ticket [10772102] created (Q=Customer.Service;P=3 normal;S=new). - Ticket System 03/30/2017 12:04:03 (-4)
CustomerUpdate Updated: CustomerID=dsekely@bigrocksports.com;CustomerUser=dsekely; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=CustomerCompany;Value=Shared Services;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=CustomerDepartment;Value=Information Technology;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=CustomerFirstname;Value=David;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=CustomerLastname;Value=Sekely;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=ProcessManagementProcessID;Value=Process-0b7d86ecc00082f7c92c540bfa2f573c;OldV... - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=ProcessManagementActivityID;Value=Activity-2ede0f53b45c5a280e105ab6b48aa265;Ol... - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1ChangeType;Value=Change;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1AccountNumber;Value=Test;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1CustomerName;Value=test;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1CustomerPhone;Value=test;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1Region;Value=US;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1Division;Value=Fishing;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1NewRequestedPolicy;Value=test;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1RequestedPolicyReason;Value=test;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1ShipSequence;Value=test;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1AssignedRep;Value=A007 - Seth Mostero;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1Requestor;Value=Customer;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1Approval;Value=Requested;OldValue=; - Ticket System 03/30/2017 12:04:03 (-4)
TicketDynamicFieldUpdate Updated: FieldName=ProcessManagementActivityID;Value=Activity-2d751c42a5816b0d5c159365ed6d00d9;Ol... - Ticket System 03/30/2017 12:04:03 (-4)
Move Ticket moved into Queue "Sales Policy Changes::Incoming Other" (184) from Queue "Customer.Service... - Ticket System 03/30/2017 12:04:04 (-4)
SendAgentNotification "Ticket queue update notification" notification was sent to "bmcnutt" by "Email". - Ticket System 03/30/2017 12:04:04 (-4)
TicketDynamicFieldUpdate Updated: FieldName=PM1AssignedRep;Value=;OldValue=A007 - Seth Mostero; - Ticket System 03/30/2017 12:04:04 (-4)
TitleUpdate Title updated: Old: "Sales Policy Request - New/Change - 2017-03-30 16:04:03", New: "Sales Policy... - Ticket System 03/30/2017 12:04:04 (-4)
Misc SalesPolicyRequestUpdateTitle (Title=Sales Policy Request - test (Test)) - Ticket System 03/30/2017 12:04:04 (-4)
SendAgentNotification "PM1 - new to approvers (US)" notification was sent to "bmcnutt" by "Email". - Ticket System 03/30/2017 12:04:04 (-4)
SendAgentNotification "PM1 - new to approvers (US)" notification was sent to "rlink" by "Email". - Ticket System 03/30/2017 12:04:04 (-4)
SendAgentNotification "PM1 - new to approvers (US)" notification was sent to "krooney" by "Email". - Ticket System 03/30/2017 12:04:04 (-4)
SendAgentNotification "PM1 - new to approvers (US)" notification was sent to "rzitter" by "Email". - Ticket System 03/30/2017 12:04:04 (-4)
SendCustomerNotification Notification sent to "dsekely@bigrocksports.com".
Zoom view
Ticket System 03/30/2017 12:04:04 (-4)
SendAgentNotification "PM1 - watcher new" notification was sent to "amelvill" by "Email". - Ticket System 03/30/2017 12:04:05 (-4)
Move Ticket moved into Queue "Junk" (3) from Queue "Sales Policy Changes::Incoming Other" (184). - David Sekely 03/30/2017 12:09:57 (-4)
AddNote Generic Agent note added.
Zoom view
Ticket System 03/30/2017 12:09:57 (-4)
StateUpdate Old: "new" New: "removed" - Ticket System 03/30/2017 12:09:57 (-4)
otrs v6.0.33
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- Znuny expert
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Re: DynamicField issue
Have you seen these ones:
TicketDynamicFieldUpdate Updated: FieldName=PM1AssignedRep;Value=A007 - Seth Mostero;OldValue=; - Ticket System 03/30/2017 12:04:03
(...)
TicketDynamicFieldUpdate Updated: FieldName=PM1AssignedRep;Value=;OldValue=A007 - Seth Mostero; - Ticket System 03/30/2017 12:04:04
Something in your process is erasing the field value. Maybe a misconfigured DynamicFieldSet action.
TicketDynamicFieldUpdate Updated: FieldName=PM1AssignedRep;Value=A007 - Seth Mostero;OldValue=; - Ticket System 03/30/2017 12:04:03
(...)
TicketDynamicFieldUpdate Updated: FieldName=PM1AssignedRep;Value=;OldValue=A007 - Seth Mostero; - Ticket System 03/30/2017 12:04:04
Something in your process is erasing the field value. Maybe a misconfigured DynamicFieldSet action.
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
-
- Znuny newbie
- Posts: 45
- Joined: 30 Mar 2017, 19:37
- Znuny Version: 6.0.33
- Real Name: David Sekely
Re: DynamicField issue
I did notice that in looking through it. I will have to look at the process and see if I can see something.
otrs v6.0.33
-
- Znuny newbie
- Posts: 45
- Joined: 30 Mar 2017, 19:37
- Znuny Version: 6.0.33
- Real Name: David Sekely
Re: DynamicField issue
I can't find anywhere in the process that is changing that dynamicfield value
PM1AssignedRep. I only see that dynamic field referenced 2 times
PM1AssignedRep. I only see that dynamic field referenced 2 times
Code: Select all
---
Activities:
Activity-031175fffa45d413ffeb021984bbd898:
ActivityDialogs:
- ActivityDialog-0be5be36d0321d7d0db33f2335c3188a
- ActivityDialog-80148b408520e90f43a83a4cc20e958a
- ActivityDialog-8db52e56dd57c53c60766f9b3d5b6e91
ChangeTime: 2015-05-21 15:14:03
Config:
ActivityDialog:
'1': ActivityDialog-0be5be36d0321d7d0db33f2335c3188a
'2': ActivityDialog-80148b408520e90f43a83a4cc20e958a
'3': ActivityDialog-8db52e56dd57c53c60766f9b3d5b6e91
CreateTime: 2014-12-18 01:44:41
EntityID: Activity-031175fffa45d413ffeb021984bbd898
ID: 6
Name: PM1 - Approved New Request
Activity-2d751c42a5816b0d5c159365ed6d00d9:
ActivityDialogs:
- ActivityDialog-463d4c2f240c18c7332f98a57b34f144
- ActivityDialog-4ce601f81c2c94c7abe6c1ef5a3c960a
- ActivityDialog-a95f0f46f668a2f60cb9b16ac5b086c9
ChangeTime: 2015-05-18 16:20:16
Config:
ActivityDialog:
'1': ActivityDialog-463d4c2f240c18c7332f98a57b34f144
'2': ActivityDialog-4ce601f81c2c94c7abe6c1ef5a3c960a
'3': ActivityDialog-a95f0f46f668a2f60cb9b16ac5b086c9
CreateTime: 2014-12-17 17:36:51
EntityID: Activity-2d751c42a5816b0d5c159365ed6d00d9
ID: 3
Name: PM1 - Pending Approval
Activity-2ede0f53b45c5a280e105ab6b48aa265:
ActivityDialogs:
- ActivityDialog-a95f0f46f668a2f60cb9b16ac5b086c9
ChangeTime: 2015-05-18 16:19:20
Config:
ActivityDialog:
'1': ActivityDialog-a95f0f46f668a2f60cb9b16ac5b086c9
CreateTime: 2014-12-16 19:12:11
EntityID: Activity-2ede0f53b45c5a280e105ab6b48aa265
ID: 1
Name: PM1 - Gather Request
Activity-6b20577f249a6aa7a4aaf9361f937373:
ActivityDialogs: []
ChangeTime: 2015-05-18 16:22:14
Config: {}
CreateTime: 2014-12-18 01:42:27
EntityID: Activity-6b20577f249a6aa7a4aaf9361f937373
ID: 5
Name: PM1 - Request Rejected
Activity-a2c428e743b3fb06271e14ef3011f0a2:
ActivityDialogs: []
ChangeTime: 2015-05-18 16:28:45
Config: {}
CreateTime: 2015-02-23 14:38:03
EntityID: Activity-a2c428e743b3fb06271e14ef3011f0a2
ID: 7
Name: PM1 - Request Complete
Activity-f58af35ebcc27b23c8e9681a0e109ab3:
ActivityDialogs:
- ActivityDialog-fdb90da462e1704523e3713b8a1a5d74
- ActivityDialog-80148b408520e90f43a83a4cc20e958a
- ActivityDialog-8db52e56dd57c53c60766f9b3d5b6e91
ChangeTime: 2015-05-21 15:14:14
Config:
ActivityDialog:
'1': ActivityDialog-fdb90da462e1704523e3713b8a1a5d74
'2': ActivityDialog-80148b408520e90f43a83a4cc20e958a
'3': ActivityDialog-8db52e56dd57c53c60766f9b3d5b6e91
CreateTime: 2014-12-17 23:05:35
EntityID: Activity-f58af35ebcc27b23c8e9681a0e109ab3
ID: 4
Name: PM1 - Approved Change Request
ActivityDialogs:
ActivityDialog-0be5be36d0321d7d0db33f2335c3188a:
ChangeTime: 2015-05-18 16:27:35
Config:
DescriptionLong: ''
DescriptionShort: Convert to Change
FieldOrder:
- DynamicField_PM1ChangeType
Fields:
DynamicField_PM1ChangeType:
DefaultValue: Change
DescriptionLong: ''
DescriptionShort: ''
Display: '0'
Interface:
- AgentInterface
Permission: rw
RequiredLock: '1'
SubmitAdviceText: ''
SubmitButtonText: ''
CreateTime: 2014-12-29 20:35:57
EntityID: ActivityDialog-0be5be36d0321d7d0db33f2335c3188a
ID: 7
Name: PM1 - Convert to Change
ActivityDialog-463d4c2f240c18c7332f98a57b34f144:
ChangeTime: 2015-05-18 16:27:57
Config:
DescriptionLong: ''
DescriptionShort: Approve Request
FieldOrder:
- DynamicField_PM1Approval
- DynamicField_PM1ApprovalNotes
Fields:
DynamicField_PM1Approval:
DefaultValue: Approved
DescriptionLong: ''
DescriptionShort: Approval
Display: '0'
DynamicField_PM1ApprovalNotes:
DefaultValue: ''
DescriptionLong: Notes (optional)
DescriptionShort: ''
Display: '1'
Interface:
- AgentInterface
Permission: rw
RequiredLock: '1'
SubmitAdviceText: ''
SubmitButtonText: Approve Request
CreateTime: 2014-12-17 18:19:58
EntityID: ActivityDialog-463d4c2f240c18c7332f98a57b34f144
ID: 4
Name: PM1 - Approve Request
ActivityDialog-4ce601f81c2c94c7abe6c1ef5a3c960a:
ChangeTime: 2015-05-18 16:27:51
Config:
DescriptionLong: ''
DescriptionShort: Reject Request
FieldOrder:
- DynamicField_PM1Approval
- DynamicField_PM1ApprovalNotes
Fields:
DynamicField_PM1Approval:
DefaultValue: Rejected
DescriptionLong: ''
DescriptionShort: Reject
Display: '0'
DynamicField_PM1ApprovalNotes:
DefaultValue: ''
DescriptionLong: Comments
DescriptionShort: ''
Display: '2'
Interface:
- AgentInterface
Permission: rw
RequiredLock: '1'
SubmitAdviceText: ''
SubmitButtonText: Reject Request
CreateTime: 2014-12-17 18:21:22
EntityID: ActivityDialog-4ce601f81c2c94c7abe6c1ef5a3c960a
ID: 5
Name: PM1 - Reject Request
ActivityDialog-80148b408520e90f43a83a4cc20e958a:
ChangeTime: 2015-05-21 15:15:42
Config:
DescriptionLong: ''
DescriptionShort: Close with Comment
FieldOrder:
- DynamicField_PM1ClosureComment
- State
Fields:
DynamicField_PM1ClosureComment:
DefaultValue: ''
DescriptionLong: Comment
DescriptionShort: ''
Display: '2'
State:
DefaultValue: closed successful
DescriptionLong: ''
DescriptionShort: ''
Display: '0'
Interface:
- AgentInterface
Permission: rw
RequiredLock: '1'
SubmitAdviceText: Provide a comment to be sent to the original submitter of
the ticket.
SubmitButtonText: ''
CreateTime: 2015-05-21 15:07:13
EntityID: ActivityDialog-80148b408520e90f43a83a4cc20e958a
ID: 12
Name: PM1 - Close with Comment
ActivityDialog-8db52e56dd57c53c60766f9b3d5b6e91:
ChangeTime: 2015-12-04 05:24:51
Config:
DescriptionLong: ''
DescriptionShort: Close without Comment
FieldOrder:
- State
Fields:
State:
DefaultValue: closed successful
DescriptionLong: ''
DescriptionShort: ''
Display: '0'
Interface:
- AgentInterface
Permission: ''
RequiredLock: '1'
SubmitAdviceText: ''
SubmitButtonText: ''
CreateTime: 2015-05-21 15:09:55
EntityID: ActivityDialog-8db52e56dd57c53c60766f9b3d5b6e91
ID: 14
Name: PM1 - Close without Comment
ActivityDialog-a95f0f46f668a2f60cb9b16ac5b086c9:
ChangeTime: 2017-03-30 16:03:12
Config:
DescriptionLong: Gather data to request a new or make a change to an existing
sales policy.
DescriptionShort: Request Form
FieldOrder:
- CustomerID
- DynamicField_PM1ChangeType
- DynamicField_PM1AccountNumber
- DynamicField_PM1CustomerName
- DynamicField_PM1CustomerPhone
- DynamicField_PM1Region
- DynamicField_PM1Division
- DynamicField_PM1NewRequestedPolicy
- DynamicField_PM1RequestedPolicyReason
- DynamicField_PM1ShipSequence
- DynamicField_PM1AssignedRep
- DynamicField_PM1Requestor
- DynamicField_PM1Approval
Fields:
CustomerID:
DefaultValue: ''
DescriptionLong: Email address of requestor
DescriptionShort: ''
Display: '2'
DynamicField_PM1AccountNumber:
DefaultValue: ''
DescriptionLong: Customer Account Number
DescriptionShort: ''
Display: '2'
DynamicField_PM1Approval:
DefaultValue: Requested
DescriptionLong: Approval
DescriptionShort: ''
Display: '0'
DynamicField_PM1AssignedRep:
DefaultValue: ''
DescriptionLong: Assigned Sales Rep
DescriptionShort: ''
Display: '2'
DynamicField_PM1ChangeType:
DefaultValue: ''
DescriptionLong: Is this a change to an existing, or a new sales policy
request?
DescriptionShort: ''
Display: '2'
DynamicField_PM1CustomerName:
DefaultValue: ''
DescriptionLong: Customer Name
DescriptionShort: ''
Display: '2'
DynamicField_PM1CustomerPhone:
DefaultValue: ''
DescriptionLong: Customer Phone Number
DescriptionShort: ''
Display: '2'
DynamicField_PM1Division:
DefaultValue: ''
DescriptionLong: Division
DescriptionShort: ''
Display: '2'
DynamicField_PM1NewRequestedPolicy:
DefaultValue: ''
DescriptionLong: New Requested Policy
DescriptionShort: ''
Display: '2'
DynamicField_PM1Region:
DefaultValue: ''
DescriptionLong: Canada or US
DescriptionShort: ''
Display: '2'
DynamicField_PM1RequestedPolicyReason:
DefaultValue: ''
DescriptionLong: New requested policy reason
DescriptionShort: ''
Display: '2'
DynamicField_PM1Requestor:
DefaultValue: ''
DescriptionLong: Requested by the dealer or rep
DescriptionShort: ''
Display: '2'
DynamicField_PM1ShipSequence:
DefaultValue: ''
DescriptionLong: Ship Sequence
DescriptionShort: ''
Display: '2'
Interface:
- AgentInterface
- CustomerInterface
Permission: ''
RequiredLock: 0
SubmitAdviceText: Provide the appropriate information for the sales change request
SubmitButtonText: Submit Request
CreateTime: 2014-12-17 17:23:01
EntityID: ActivityDialog-a95f0f46f668a2f60cb9b16ac5b086c9
ID: 2
Name: PM1 - Request Form
ActivityDialog-fdb90da462e1704523e3713b8a1a5d74:
ChangeTime: 2015-05-18 16:28:06
Config:
DescriptionLong: ''
DescriptionShort: Convert to New
FieldOrder:
- DynamicField_PM1ChangeType
Fields:
DynamicField_PM1ChangeType:
DefaultValue: New
DescriptionLong: ''
DescriptionShort: ''
Display: '0'
Interface:
- AgentInterface
Permission: rw
RequiredLock: '1'
SubmitAdviceText: ''
SubmitButtonText: ''
CreateTime: 2014-12-29 20:35:34
EntityID: ActivityDialog-fdb90da462e1704523e3713b8a1a5d74
ID: 6
Name: PM1 - Convert to New
Process:
Activities:
- Activity-031175fffa45d413ffeb021984bbd898
- Activity-2d751c42a5816b0d5c159365ed6d00d9
- Activity-2ede0f53b45c5a280e105ab6b48aa265
- Activity-6b20577f249a6aa7a4aaf9361f937373
- Activity-a2c428e743b3fb06271e14ef3011f0a2
- Activity-f58af35ebcc27b23c8e9681a0e109ab3
ChangeTime: 2017-02-06 20:17:04
Config:
Description: Request a new, or a change to an existing, Sales Policy
Path:
Activity-031175fffa45d413ffeb021984bbd898:
Transition-09e015bd9c990e5f861336b6f45b201f:
ActivityEntityID: Activity-f58af35ebcc27b23c8e9681a0e109ab3
TransitionAction:
- TransitionAction-0116d52fb975b7c4396e9ca02846d8ae
- TransitionAction-e81fc1d47dfb26944a2f1361634b52e6
- TransitionAction-f34df6be985ce0b06fc79aebbddd1115
Transition-a2051608284ae7892915c1202d6be28d:
ActivityEntityID: Activity-a2c428e743b3fb06271e14ef3011f0a2
TransitionAction: []
Activity-2d751c42a5816b0d5c159365ed6d00d9:
Transition-09e015bd9c990e5f861336b6f45b201f:
ActivityEntityID: Activity-f58af35ebcc27b23c8e9681a0e109ab3
TransitionAction:
- TransitionAction-e81fc1d47dfb26944a2f1361634b52e6
- TransitionAction-906021fa59bc162b382c05fde0560c53
- TransitionAction-0116d52fb975b7c4396e9ca02846d8ae
- TransitionAction-f34df6be985ce0b06fc79aebbddd1115
Transition-4d722b8eef73321b0c7da52a50c2769f:
ActivityEntityID: Activity-031175fffa45d413ffeb021984bbd898
TransitionAction:
- TransitionAction-1becad40e3aa0eac307cfefc592ac152
- TransitionAction-906021fa59bc162b382c05fde0560c53
- TransitionAction-2299f5c8fed968de1e0827a6452c6c16
- TransitionAction-f34df6be985ce0b06fc79aebbddd1115
Transition-7a63a1c6e67d05ce1e55ee030b929afb:
ActivityEntityID: Activity-6b20577f249a6aa7a4aaf9361f937373
TransitionAction:
- TransitionAction-1a4999180819ead9126bdec45e13ed46
- TransitionAction-906021fa59bc162b382c05fde0560c53
Activity-2ede0f53b45c5a280e105ab6b48aa265:
Transition-0d06240041440385bb4ec0200f8cf7ea:
ActivityEntityID: Activity-2d751c42a5816b0d5c159365ed6d00d9
TransitionAction:
- TransitionAction-06e299b68b1a57a4d93a7fd442cbda50
- TransitionAction-0116d52fb975b7c4396e9ca02846d8ae
Transition-28136686f33f2f114e166c824df10cb1:
ActivityEntityID: Activity-031175fffa45d413ffeb021984bbd898
TransitionAction:
- TransitionAction-1becad40e3aa0eac307cfefc592ac152
- TransitionAction-a4752a175dbab378420f1ba5fd50c894
- TransitionAction-2299f5c8fed968de1e0827a6452c6c16
- TransitionAction-f34df6be985ce0b06fc79aebbddd1115
- TransitionAction-a4e0c8e4b1189269d550dbee1b792240
- TransitionAction-77f6f047ddc7791cda09ba376fbce441
Transition-85277ad1b35383e62e9152197fcd60fd:
ActivityEntityID: Activity-2d751c42a5816b0d5c159365ed6d00d9
TransitionAction:
- TransitionAction-0116d52fb975b7c4396e9ca02846d8ae
- TransitionAction-7855e5da7481fb461994340037f581d7
Transition-e6bdb5784da256640bc3f8ddcfa6fcb2:
ActivityEntityID: Activity-031175fffa45d413ffeb021984bbd898
TransitionAction:
- TransitionAction-1becad40e3aa0eac307cfefc592ac152
- TransitionAction-2299f5c8fed968de1e0827a6452c6c16
- TransitionAction-f34df6be985ce0b06fc79aebbddd1115
- TransitionAction-a4e0c8e4b1189269d550dbee1b792240
- TransitionAction-b4f01aaf8762a667b273c3e9e36a1547
- TransitionAction-77f6f047ddc7791cda09ba376fbce441
Activity-6b20577f249a6aa7a4aaf9361f937373: {}
Activity-a2c428e743b3fb06271e14ef3011f0a2: {}
Activity-f58af35ebcc27b23c8e9681a0e109ab3:
Transition-4d722b8eef73321b0c7da52a50c2769f:
ActivityEntityID: Activity-031175fffa45d413ffeb021984bbd898
TransitionAction:
- TransitionAction-1becad40e3aa0eac307cfefc592ac152
- TransitionAction-f34df6be985ce0b06fc79aebbddd1115
- TransitionAction-0116d52fb975b7c4396e9ca02846d8ae
Transition-a2051608284ae7892915c1202d6be28d:
ActivityEntityID: Activity-a2c428e743b3fb06271e14ef3011f0a2
TransitionAction: []
StartActivity: Activity-2ede0f53b45c5a280e105ab6b48aa265
StartActivityDialog: ActivityDialog-a95f0f46f668a2f60cb9b16ac5b086c9
CreateTime: 2014-12-16 19:11:49
EntityID: Process-0b7d86ecc00082f7c92c540bfa2f573c
ID: 1
Layout:
Activity-031175fffa45d413ffeb021984bbd898:
left: '774'
top: '10'
Activity-2d751c42a5816b0d5c159365ed6d00d9:
left: '455'
top: '278'
Activity-2ede0f53b45c5a280e105ab6b48aa265:
left: '172'
top: '28'
Activity-6b20577f249a6aa7a4aaf9361f937373:
left: '47'
top: '341'
Activity-a2c428e743b3fb06271e14ef3011f0a2:
left: '1243'
top: '207'
Activity-f58af35ebcc27b23c8e9681a0e109ab3:
left: '843'
top: '355'
Name: Sales Policy Request - New/Change
State: Active
StateEntityID: S1
TransitionActions:
- TransitionAction-0116d52fb975b7c4396e9ca02846d8ae
- TransitionAction-e81fc1d47dfb26944a2f1361634b52e6
- TransitionAction-f34df6be985ce0b06fc79aebbddd1115
- TransitionAction-0116d52fb975b7c4396e9ca02846d8ae
- TransitionAction-906021fa59bc162b382c05fde0560c53
- TransitionAction-e81fc1d47dfb26944a2f1361634b52e6
- TransitionAction-f34df6be985ce0b06fc79aebbddd1115
- TransitionAction-1becad40e3aa0eac307cfefc592ac152
- TransitionAction-2299f5c8fed968de1e0827a6452c6c16
- TransitionAction-906021fa59bc162b382c05fde0560c53
- TransitionAction-f34df6be985ce0b06fc79aebbddd1115
- TransitionAction-1a4999180819ead9126bdec45e13ed46
- TransitionAction-906021fa59bc162b382c05fde0560c53
- TransitionAction-0116d52fb975b7c4396e9ca02846d8ae
- TransitionAction-06e299b68b1a57a4d93a7fd442cbda50
- TransitionAction-1becad40e3aa0eac307cfefc592ac152
- TransitionAction-2299f5c8fed968de1e0827a6452c6c16
- TransitionAction-77f6f047ddc7791cda09ba376fbce441
- TransitionAction-a4752a175dbab378420f1ba5fd50c894
- TransitionAction-a4e0c8e4b1189269d550dbee1b792240
- TransitionAction-f34df6be985ce0b06fc79aebbddd1115
- TransitionAction-0116d52fb975b7c4396e9ca02846d8ae
- TransitionAction-7855e5da7481fb461994340037f581d7
- TransitionAction-1becad40e3aa0eac307cfefc592ac152
- TransitionAction-2299f5c8fed968de1e0827a6452c6c16
- TransitionAction-77f6f047ddc7791cda09ba376fbce441
- TransitionAction-a4e0c8e4b1189269d550dbee1b792240
- TransitionAction-b4f01aaf8762a667b273c3e9e36a1547
- TransitionAction-f34df6be985ce0b06fc79aebbddd1115
- TransitionAction-0116d52fb975b7c4396e9ca02846d8ae
- TransitionAction-1becad40e3aa0eac307cfefc592ac152
- TransitionAction-f34df6be985ce0b06fc79aebbddd1115
Transitions:
- Transition-09e015bd9c990e5f861336b6f45b201f
- Transition-a2051608284ae7892915c1202d6be28d
- Transition-09e015bd9c990e5f861336b6f45b201f
- Transition-4d722b8eef73321b0c7da52a50c2769f
- Transition-7a63a1c6e67d05ce1e55ee030b929afb
- Transition-0d06240041440385bb4ec0200f8cf7ea
- Transition-28136686f33f2f114e166c824df10cb1
- Transition-85277ad1b35383e62e9152197fcd60fd
- Transition-e6bdb5784da256640bc3f8ddcfa6fcb2
- Transition-4d722b8eef73321b0c7da52a50c2769f
- Transition-a2051608284ae7892915c1202d6be28d
TransitionActions:
TransitionAction-0116d52fb975b7c4396e9ca02846d8ae:
ChangeTime: 2014-12-18 22:49:21
Config:
Config:
OwnerID: '1'
Module: Kernel::System::ProcessManagement::TransitionAction::TicketOwnerSet
CreateTime: 2014-12-18 22:49:21
EntityID: TransitionAction-0116d52fb975b7c4396e9ca02846d8ae
ID: 7
Name: Set to Unassigned
TransitionAction-06e299b68b1a57a4d93a7fd442cbda50:
ChangeTime: 2015-05-18 16:29:12
Config:
Config:
Queue: Sales Policy Changes::Incoming Other
Module: Kernel::System::ProcessManagement::TransitionAction::TicketQueueSet
CreateTime: 2014-12-17 17:44:47
EntityID: TransitionAction-06e299b68b1a57a4d93a7fd442cbda50
ID: 1
Name: PM1 - Assign to Incoming Other
TransitionAction-1a4999180819ead9126bdec45e13ed46:
ChangeTime: 2015-05-18 16:49:24
Config:
Config:
State: closed unsuccessful
Module: Kernel::System::ProcessManagement::TransitionAction::TicketStateSet
CreateTime: 2014-12-17 22:59:22
EntityID: TransitionAction-1a4999180819ead9126bdec45e13ed46
ID: 5
Name: Set to closed unsuccessful
TransitionAction-1becad40e3aa0eac307cfefc592ac152:
ChangeTime: 2015-05-18 16:29:17
Config:
Config:
Queue: Sales Policy Changes::New
Module: Kernel::System::ProcessManagement::TransitionAction::TicketQueueSet
CreateTime: 2014-12-17 22:56:33
EntityID: TransitionAction-1becad40e3aa0eac307cfefc592ac152
ID: 3
Name: 'PM1 - Assign to queue: New'
TransitionAction-2299f5c8fed968de1e0827a6452c6c16:
ChangeTime: 2014-12-19 18:49:14
Config:
Config:
OwnerID: '1'
Module: Kernel::System::ProcessManagement::TransitionAction::TicketOwnerSet
CreateTime: 2014-12-19 18:49:14
EntityID: TransitionAction-2299f5c8fed968de1e0827a6452c6c16
ID: 9
Name: Unassign Ticket
TransitionAction-77f6f047ddc7791cda09ba376fbce441:
ChangeTime: 2017-02-02 18:19:46
Config:
Config:
PM1AutoApprovalUser: SystemAutoApprove
Module: Kernel::System::ProcessManagement::TransitionAction::DynamicFieldSet
CreateTime: 2017-01-25 20:27:10
EntityID: TransitionAction-77f6f047ddc7791cda09ba376fbce441
ID: 20
Name: PM1 - Set Approver Dynamic Field Username - Auto
TransitionAction-7855e5da7481fb461994340037f581d7:
ChangeTime: 2015-05-18 16:29:00
Config:
Config:
Queue: Sales Policy Changes::Incoming Canada
Module: Kernel::System::ProcessManagement::TransitionAction::TicketQueueSet
CreateTime: 2015-02-21 18:22:31
EntityID: TransitionAction-7855e5da7481fb461994340037f581d7
ID: 11
Name: PM1 - Assign to Incoming Canada
TransitionAction-906021fa59bc162b382c05fde0560c53:
ChangeTime: 2015-05-18 16:47:26
Config:
Config:
PM1ApprovalUser: <OTRS_Ticket_Owner>
Module: Kernel::System::ProcessManagement::TransitionAction::DynamicFieldSet
CreateTime: 2014-12-19 15:49:57
EntityID: TransitionAction-906021fa59bc162b382c05fde0560c53
ID: 8
Name: PM1 - Set Approver Dynamic Field Username
TransitionAction-a4752a175dbab378420f1ba5fd50c894:
ChangeTime: 2017-02-06 20:16:04
Config:
Config:
PM1AutoApprovalRegion: CA
Module: Kernel::System::ProcessManagement::TransitionAction::DynamicFieldSet
CreateTime: 2017-02-02 18:49:26
EntityID: TransitionAction-a4752a175dbab378420f1ba5fd50c894
ID: 34
Name: PM1 - Set AutoApproval Dynamic Field CA
TransitionAction-a4e0c8e4b1189269d550dbee1b792240:
ChangeTime: 2017-02-02 18:39:36
Config:
Config:
PM1Approval: Approved
Module: Kernel::System::ProcessManagement::TransitionAction::DynamicFieldSet
CreateTime: 2017-02-02 18:28:16
EntityID: TransitionAction-a4e0c8e4b1189269d550dbee1b792240
ID: 33
Name: PM1 - Set Approved Dynamic Field Auto
TransitionAction-b4f01aaf8762a667b273c3e9e36a1547:
ChangeTime: 2017-02-06 20:16:58
Config:
Config:
PM1AutoApprovalRegion: US
Module: Kernel::System::ProcessManagement::TransitionAction::DynamicFieldSet
CreateTime: 2017-02-02 16:55:10
EntityID: TransitionAction-b4f01aaf8762a667b273c3e9e36a1547
ID: 30
Name: PM1 - Set AutoApproval Dynamic Field US
TransitionAction-e81fc1d47dfb26944a2f1361634b52e6:
ChangeTime: 2015-05-18 16:29:06
Config:
Config:
Queue: Sales Policy Changes::Change
Module: Kernel::System::ProcessManagement::TransitionAction::TicketQueueSet
CreateTime: 2014-12-17 22:58:08
EntityID: TransitionAction-e81fc1d47dfb26944a2f1361634b52e6
ID: 4
Name: 'PM1 - Assign to queue: Change'
TransitionAction-f34df6be985ce0b06fc79aebbddd1115:
ChangeTime: 2014-12-19 18:49:27
Config:
Config:
State: new
Module: Kernel::System::ProcessManagement::TransitionAction::TicketStateSet
CreateTime: 2014-12-19 18:49:27
EntityID: TransitionAction-f34df6be985ce0b06fc79aebbddd1115
ID: 10
Name: Set to New
Transitions:
Transition-09e015bd9c990e5f861336b6f45b201f:
ChangeTime: 2015-05-18 16:22:53
Config:
Condition:
'1':
Fields:
DynamicField_PM1Approval:
Match: Approved
Type: String
Type: and
'2':
Fields:
DynamicField_PM1ChangeType:
Match: Change
Type: String
Type: and
ConditionLinking: and
CreateTime: 2014-12-17 23:01:37
EntityID: Transition-09e015bd9c990e5f861336b6f45b201f
ID: 4
Name: PM1 - Approved Change
Transition-0d06240041440385bb4ec0200f8cf7ea:
ChangeTime: 2017-02-06 16:48:05
Config:
Condition:
'2':
Fields:
DynamicField_PM1Region:
Match: US
Type: String
Type: and
'3':
Fields:
DynamicField_PM1ChangeType:
Match: Change
Type: String
Type: and
ConditionLinking: and
CreateTime: 2014-12-17 17:38:34
EntityID: Transition-0d06240041440385bb4ec0200f8cf7ea
ID: 1
Name: PM1 - Request Approval - US
Transition-28136686f33f2f114e166c824df10cb1:
ChangeTime: 2017-02-06 18:32:22
Config:
Condition:
'1':
Fields:
DynamicField_PM1ChangeType:
Match: New
Type: String
Type: and
'3':
Fields:
DynamicField_PM1Region:
Match: Canada
Type: String
Type: and
ConditionLinking: and
CreateTime: 2017-02-02 16:51:24
EntityID: Transition-28136686f33f2f114e166c824df10cb1
ID: 23
Name: PM1 - Auto Approve New CA
Transition-4d722b8eef73321b0c7da52a50c2769f:
ChangeTime: 2015-05-18 16:22:31
Config:
Condition:
'1':
Fields:
DynamicField_PM1Approval:
Match: Approved
Type: String
Type: and
'2':
Fields:
DynamicField_PM1ChangeType:
Match: New
Type: String
Type: and
ConditionLinking: and
CreateTime: 2014-12-17 17:40:01
EntityID: Transition-4d722b8eef73321b0c7da52a50c2769f
ID: 2
Name: PM1 - Approved New
Transition-7a63a1c6e67d05ce1e55ee030b929afb:
ChangeTime: 2015-05-18 16:22:02
Config:
Condition:
'1':
Fields:
DynamicField_PM1Approval:
Match: Rejected
Type: String
Type: and
ConditionLinking: and
CreateTime: 2014-12-17 17:40:20
EntityID: Transition-7a63a1c6e67d05ce1e55ee030b929afb
ID: 3
Name: PM1 - Rejected
Transition-85277ad1b35383e62e9152197fcd60fd:
ChangeTime: 2017-02-06 16:47:48
Config:
Condition:
'2':
Fields:
DynamicField_PM1Region:
Match: Canada
Type: String
Type: and
'3':
Fields:
DynamicField_PM1ChangeType:
Match: Change
Type: String
Type: and
ConditionLinking: and
CreateTime: 2015-02-21 18:28:18
EntityID: Transition-85277ad1b35383e62e9152197fcd60fd
ID: 5
Name: PM1 - Request Approval - Canada
Transition-a2051608284ae7892915c1202d6be28d:
ChangeTime: 2015-05-18 16:28:29
Config:
Condition:
'1':
Fields:
State:
Match: closed successful
Type: String
Type: and
'2':
Fields:
State:
Match: closed unsuccessful
Type: String
Type: and
ConditionLinking: or
CreateTime: 2015-02-23 14:43:10
EntityID: Transition-a2051608284ae7892915c1202d6be28d
ID: 6
Name: PM1 - Completed Request
Transition-e6bdb5784da256640bc3f8ddcfa6fcb2:
ChangeTime: 2017-02-06 18:32:06
Config:
Condition:
'1':
Fields:
DynamicField_PM1ChangeType:
Match: New
Type: String
Type: and
'4':
Fields:
DynamicField_PM1Region:
Match: US
Type: String
Type: and
ConditionLinking: and
CreateTime: 2017-01-25 20:23:27
EntityID: Transition-e6bdb5784da256640bc3f8ddcfa6fcb2
ID: 15
Name: PM1 - Auto Approve New US
otrs v6.0.33
-
- Znuny expert
- Posts: 167
- Joined: 26 Nov 2014, 20:34
- Znuny Version: 6.3.4
- Real Name: Samuel Casimiro
- Company: Câmara dos Deputados
- Contact:
Re: DynamicField issue
Do you have any ACL using this field? If so, post it please.
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
-
- Znuny newbie
- Posts: 45
- Joined: 30 Mar 2017, 19:37
- Znuny Version: 6.0.33
- Real Name: David Sekely
Re: DynamicField issue
No I do not.
-
- Znuny expert
- Posts: 167
- Joined: 26 Nov 2014, 20:34
- Znuny Version: 6.3.4
- Real Name: Samuel Casimiro
- Company: Câmara dos Deputados
- Contact:
Re: DynamicField issue
Without access to your machine I can suggest only one thing left: delete your process and recreate it.
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
-
- Znuny newbie
- Posts: 45
- Joined: 30 Mar 2017, 19:37
- Znuny Version: 6.0.33
- Real Name: David Sekely
Re: DynamicField issue
I will try that route. Thank you for all of your help. I appreciate it.