URGENT HELP!: Can't locate Kernel/Config.pm

[cris12345]

Hi,

I was trying to add ACL code in the Config.pm.

1- First I copied the Config.pm file to my personal folder
2- Added the ACL code
3-Moved the file to Kernel folder
4- And then I received this error in browser:

"Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log."

And this error when I check the Daemon status:

"Can't locate Kernel/Config.pm in @INC (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at /opt/otrs/Kernel/System/ObjectManager.pm line 23."


What can I do?

Thanks

[root]

Do you have access via ssh/terminal? If yes what's the output of

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ls -al /opt/otrs/Kernel/

[cris12345]

sure

[root]

fix the file permission, I'm pretty sure neither otrs nor the webserver user are member of the group root

run

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bin/otrs.SetPermission.pl

or

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chown otrs:apache /opt/otrs/Kernel/Config.pm

- Roy

[cris12345]

yes, you're right! THANK YOU SO MUCH!!