Hello,
I (and any other agent in our company) am not able to see Stats Module in my agent interface. I am using OTRS 5.0.13.
I have confirmed that my Frontend::Agent::Stats ->Stats::DefaultSelectedPermissions is default stats, and that I belong to stats group.
I would appreciate any suggestion on how to troubleshoot it.
Thank you very much,
Anna
Stats Module not accessible
Moderator: crythias
-
- Znuny newbie
- Posts: 9
- Joined: 08 Jun 2017, 22:43
- Znuny Version: 5.0.13
- Real Name: Anna Trojnar
- Company: iionIT Network Solutions Inc
Re: Stats Module not accessible
Has anyone encountered situation like this before?
I would appreciate any input.
I would appreciate any input.
-
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Stats Module not accessible
What's the "group" setting for AgentStatistics? (SysConfig setting Frontend::Module###AgentStatistics)
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
-
- Znuny newbie
- Posts: 9
- Joined: 08 Jun 2017, 22:43
- Znuny Version: 5.0.13
- Real Name: Anna Trojnar
- Company: iionIT Network Solutions Inc
Re: Stats Module not accessible
Hello Reneeb and thank you for your reply!
Group: stats, Group ro: stats as well
Group: stats, Group ro: stats as well
-
- Administrator
- Posts: 3976
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Stats Module not accessible
Hi Anna,
What happens if you try to access /otrs/index.pl?Action=AgentStatistics;Subaction=Overview directly?
- Roy
What happens if you try to access /otrs/index.pl?Action=AgentStatistics;Subaction=Overview directly?
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 9
- Joined: 08 Jun 2017, 22:43
- Znuny Version: 5.0.13
- Real Name: Anna Trojnar
- Company: iionIT Network Solutions Inc
Re: Stats Module not accessible
I am able to see it! Interesting - thank you very much.
Accessing it directly can be definitely a backup plan
Accessing it directly can be definitely a backup plan
-
- Administrator
- Posts: 3976
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Stats Module not accessible
Hi Anna,
Well, then the next step could be checking your SysConfig if any module registration related to the statistic is changed. Backup the settings and reset them.
- Roy
Well, then the next step could be checking your SysConfig if any module registration related to the statistic is changed. Backup the settings and reset them.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 9
- Joined: 08 Jun 2017, 22:43
- Znuny Version: 5.0.13
- Real Name: Anna Trojnar
- Company: iionIT Network Solutions Inc
Re: Stats Module not accessible
Hello Roy,
Thank you for your suggestion. I will try doing that
Thank you for your suggestion. I will try doing that