Hi Everyone!
We have a 5.0.15 OTRS ... working fine so far.
However I found an issue and I can't find out the issue.
A ticket is created on Queue A with Service X .... no problem
Generic Agent (triggered by TicketCreate) moves the ticket from Queue A to Queue B (and modify some other values, such as owner, SLA, lock?
That part works just fine
So far, this is working with several Generic Agents I have (around 10)
The issue is that that last event "TicketDynamicFieldUpdate" suppose to trigger a Notification.
It works with ALL Notifications, except 1.
The Notification that isn't working, I even copied-paste it from another one that is working. Still no working.
The only different thing for both notifications is the owner/destination for the notification.
It even works if I change that "Notificado" field manually (from Agent Free Text window). When I change it, it sends the notification. But when the Generic Agent does it, it doesn't send the notification.
I don't know what else to try.
Your help is reaaaaaaaly welcome
Thanks!
Notification After Generic Agent
Moderator: crythias
Re: Notification After Generic Agent
Hi,
I've got the same Problem. I hope anybody can help...
I even tried to send an email via customer module in the generic Agent, but until now I doesn't work yet.
Best regards
Rainer
I've got the same Problem. I hope anybody can help...
I even tried to send an email via customer module in the generic Agent, but until now I doesn't work yet.
Best regards
Rainer
Re: Notification After Generic Agent
This seems to be a general problem. In OTRS 6.0.9 this issue still exists.
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Re: Notification After Generic Agent
Did you enable "Sending notifications" in your Generic Agent? If this isn't enabled, the event isn't triggered...
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Re: Notification After Generic Agent
Hi!
Can you check the ticket history? You should see if the notification was triggered. Also your user might have unsubscribed from the queue. I would check the users preference to be sure the queue is in the subscribe list.
Can you check the ticket history? You should see if the notification was triggered. Also your user might have unsubscribed from the queue. I would check the users preference to be sure the queue is in the subscribe list.
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OTRS Community 6.0.11
Debian 9.0
MariaDB
OTRS Community 6.0.11
Debian 9.0
MariaDB